We assist service providers in building customer loyalty and increasing revenue by adding best-in-class data recovery services to their portfolios.
ASP Partners have access to recovery job registration, sales tools, marketing materials, and more via our exclusive partner resource center.
Program Benefits
Apple has collaborated with Ontrack and its Ontrack Data Recovery team to develop an online portal specifically designed to meet the needs of Apple service providers and their customers.
- Sales and marketing tools to grow business
- Professional service by recognized industry leader
- Over 30 locations and labs worldwide
- Escalated service levels available
- New, innovative solutions for customers
ASP Partner Benefits
- Free inbound and outbound media shipping (US and Canada only)
- Free comprehensive evaluation:
- Receive detailed file report
- Shows which files can be recovered
- Provided prior to authorization of service and fees
- Allows customer to make informed decision
- No recovery, no fee policy
- Real-time, 24-7 online job tracking
- Service options to fit all budgets and timelines
- All Apple warranties remain valid
- Access to Apple Certified engineers with extensive recovery experience
- 15% discount to resell or 10% referral commission
- Portfolio of offerings available to support your customer’s data lifecycle
Apple recovery: all models, all versions.
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Mac OS Servers Recovery | |||
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Mac Software Recovery | |||
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Mac OS Recovery | |||
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Now recovering Mac computers with T2 encryption chipsets.
The Apple T2 Security Chip is Apple's second-generation, custom silicon for Mac. By redesigning and integrating several controllers found in other Mac computers—such as the System Management Controller, image signal processor, audio controller, and SSD controller—the T2 chip delivers new capabilities to your Mac.
These Mac computers have the Apple T2 Security Chip: iMac Pro, Mac mini introduced in 2018, MacBook Air introduced in 2018 or later, MacBook Pro introduced in 2018 or later.
iOS Error 14 Service Update
Apple’s frequent software updates give users continual improvement of iOS functionality, but they can also bring an unwelcomed "Error 14" surprise: "This iPhone could not be restored. An unknown error occurred (14)"
This can happen when users attempt to update the latest software, bringing the storage over capacity, and users are met with an error message and an unusable iPhone or iPad stuck in recovery mode. Until now, the only known solution for this failed update comes with unfortunate results: a total factory reset and complete loss of data.
We are pleased to announce that Ontrack’s engineers have developed a solution with a high success rate to address Error 14 failures. Should you run into this issue on a future software update, Ontrack is here to help.
The simple 4 step process involved when recovering your data with Ontrack, from the initial consultation to the successful return of your data.
Consultation
Contact us 24/7 worldwide to obtain a free data recovery consultation and written price quote.
Free Evaluation
The entire evaluation process is transparent with no hidden costs. Once we receive your device, our engineers recommend the best solution, send a fixed price quote and an overview of service levels and delivery schedules.
Data Recovery
With your approval, we recover your data based on your chosen service level. Through our secure portal you can track the status of your recovery and view a list of recoverable files.
Data Return
Once your data has been recovered, we’ll send it back to you on an encrypted external device via next day delivery.