Why choose Ontrack for your Apple device
Our Apple specific data recovery tools are of the highest industry standards. We can recover data from a range of issues including complex physical damage, deleted data and IOS corruption
Certified Macintosh Technician
We are authorised data recovery providers. This means Apple retail stores, Apple support and other Apple service providers can refer customers to Ontrack.
Retain your warranty
Our relationship with AppleCare and Apple Service Providers means you will retain your warranty after any data recovery operation undertaken in our cleanroom.
What devices can we recover from?
We can recover from any system or device including the ones listed below. We can also recover data encrypted with Filevault 1 and 2.
Can’t see yours? Don’t worry; we can still recover it for you.
Apple Mac Data Recovery
If you experience any loss of data on your Apple Mac computer or laptop our Data Recovery Engineers will recover it quickly. All you need to do is contact an Ontrack Data Recovery Consultant and they will talk you through the entire process.
We’ll evaluate your Apple Mac computer or laptop free of charge and then quote a fixed price to retrieve your data. Our experts will use state-of-the-art techniques and facilities to recover everything possible. Your recovered data will be sent back to you on a new external hard drive and encrypted for security.
Please note: Each Apple data recovery case is unique. The timing will vary based on the nature and severity of the failure.
Apple data recovery process and pricing
We complete a free evaluation within 24 hours of receiving your media. You will be provided with an engineering report and fixed quote so you can make an informed decision about proceeding further.
Our fixed fee prices are inclusive of GST, new USB backup media for your recovered data, return shipping* and the cost of any replacement parts required during the recovery process**
Please note: For pricing for multi-drive systems, NAS and RAID configured systems contact customer service on 1800 316 658. **An additional surcharge applies for HDD’s over 4TB in capacity. *Return shipping up to 3kg. Heavier items will incur additional charges.
|iPhone/iPad/iPod||FREE||From $550 (incl GST)|
(HDD & SSD)
|FREE||From $550 (incl GST)|
|External HDD/Time capsule||FREE||From $550 (incl GST)|
Common Apple data loss scenarios
Our trained engineers can recover lost photos, messages, contacts, notes and files. In our 30 years of experience, we’ve seen it all.
- iPhone dropped in a pool
- iPad run over by a car
- Beer spilled on Macbook
- iPhone won’t charge
- And much, much more!
Even if your device doesn't make it, your data may still be saved.
Want to try some DIY recovery?
Try our 'best in class' DIY data recovery software for MAC to get your data back.
Download the free trial version and find out today if your data is recoverable!
Please note: This complete solution is best suited to recover deleted and logically damaged files. For physically damaged devices, contact us today to discuss our Apple data recovery services.Buy now Download trial
Start recovering your data!
Contact our team of experts. Ontrack accommodates everyone – from the largest government or enterprise organization to an individual who may have lost their digital photos and everyone in between.Get a free consultation Call us 1800 316 658