Hard Drive Shipped IMPORTANT:
Our Barrack Street drop-off location is currently closed. Our North Sydney location is still open however, we do provide free shipping services throughout Australia and in some cases can offer remote data recovery service. Please contact us to discuss further.

Expert data recovery in Sydney

Ontrack Australia has been providing data recovery solutions for Sydney businesses and individuals for over 12 years. With our industry-leading tools and the largest most advanced clean room in Australia, Ontrack provides you with the best chance recovering your critical data.

With our drop-off point conveniently located in North Sydney and in Barracks Street in the City, your media will reach us quickly and securely. If you’re unable to drop it off, we offer free shipping for it to be sent directly to us.

Ontrack Sydney Drop Off Point:

Office 101, Level 12
1 Pacific Highway, North Sydney NSW 2060
Free Consultation: 1800 316 658

Phone: +61 (0)2 8599 6550
Mon-Fri: 9:00 - 16:30
Sat, Sun, Holidays: Closed
Ontrack Sydney Drop Off Point:

Level 7
9 Barrack Street, Sydney NSW 2000
Free Consultation: 1800 316 658

Phone: +61 (0)2 8599 6550
Mon-Fri: 9:00 - 16:30
Sat, Sun, Holidays: Closed

Types of data recovery

Ontrack can help customers in Sydney to recover data from any device which stores digital information.

Hard Drive

Data loss from hard drives or HDD can fall into 2 categories: Mechanical or Logical. If your hard drive is making clicking and/or grinding noises, it is a mechanical failure and usually requires a cleanroom environment and a data recovery professional to evaluate the issue. If you hard drive is working but you cannot access your files, then it is a logical failure. In this case you can try our Data Recovery Software before contacting us.

Learn More About HDD Recovery

Solid state drives

From data corruption and chip failure to electronic component failures, our engineers have the experience and facilities to help. We have developed specific technology with our global R&D team to overcome the most difficult SSD data recovery challenges.

Learn More About SSD Recovery

Servers and RAIDs

With over 25 years of data recovery research, experience and development, we’ll help you recover valuable data from failed servers and RAIDs. We can recover lost data from file servers, restore application servers, retrieve lost web server data as well as offering other custom solutions. As RAIDS cannot always be shipped to us, we offer remote and onsite data recovery.

Learn More About Server & RAID Recovery


We have certified Macintosh technicians who can recover data from a wide range of physical and logical damage on Apple products. We can recover data from a failed update or recovery mode, liquid damage, software issues, internal electronic failures and more.

Learn More About iPhone Recovery

Tape services

Ontrack tape services consists of Cataloguing, Migrating and Restoring tape data. Cataloguing involves optimising your data storage in terms of space, technology and cost. Tape migration enables you to transfer specific items granularly. Tape restoration means that we can recover data from damaged or corrupted tapes and delete data with a certificate of erasure.

Learn More About Tape Services

DIY Data Recovery

Try our DIY Data Recovery Software if your device is not damaged and you'd like to recover accidentally deleted files, folders, documents, photos, videos and more.

Learn More About DIY Recovery

A transparent service

We complete a free evaluation of your media within 24 hours and provide guaranteed results before you pay.

Data Recovery from $550 (inc GST)

Our fixed quotes are all inclusive. They cover GST, the cost of the new backup media for your data and return shipping*.

*Return shipping up to 3kg. Heavier items will incur additional charges.

No upfront fees and no data no fee policy

Our transparent service means you only pay if we can recover your data.

Why choose us?

While other companies claim to be world leaders, here are the facts -

  1. Ontrack is the oldest and largest Data Recovery company in the world. We performed the World’s First Data Recovery way back in 1987 and have been building on that experience and expertise ever since.

  2. Ontrack offer completely transparent and honest pricing and services. The prices we quote are all inclusive, and are the most you will ever pay for a data recovery through us. We do not have any hidden fees, or escalated pricing for “difficult” or “special” cases.

  3. Ontrack have unrivalled resources in the Data Recovery market. In addition to a team of local, Australian Data Recovery experts, we have a worldwide network of hundreds of engineers and developers ready to assist if required.

  4. We’ve seen your problem before. Worldwide, Ontrack complete over 50,000 recoveries every year – from memory cards right up to the most complex Enterprise Data Storage systems. No matter what your issue is, or how you’ve lost your data, we’ve seen it before and can give you the very best chance to recover your data.

  5. Every week in Australia we recover data from media that other companies have deemed unrecoverable. The first attempt at Data Recovery is generally the best chance you have at recovering your data, so bring it to the people who can get it back the first time.

They don't call us the world leader for nothing...

Don't just take our word for it; hear what our customers have to say:

Start recovering your data!

Contact our team of experts. Ontrack accommodates everyone – from the largest government or enterprise organisation to an individual who may have lost their digital photos and everyone in between.

Get your free consultation 1800 316 658

DIY data recovery

If your storage device is working properly and without signs of physical damage, do-it-yourself data recovery is an option. Formatted drive? Deleted files? Software failure? Try our ‘best in class’ data recovery software.

Learn more