Ontrack is globally authorised by Apple to provide data recovery services for all Mac and iOS devices.
Apple customers receive free shipping and free evaluations, plus a 10% discount on our data recovery services.
Ontrack is an Authorised Apple Partner for data recovery
We have Apple authorised engineers and we are one of the only Apple Authorised Data Recovery Agents in Australia.
With 35 years of industry experience and 17 laboratories worldwide, we recover data in certified ISO 5 cleanroom environments from all types of media – hard drives, SSDs, fusion drives, Macs, iPhones, and iPads.
Why choose Ontrack Data Recovery?
As an Apple customer, you can benefit from:
- An exclusive 10% discount on data recovery services
- Free shipping
- Free comprehensive evaluations
- No recovery, no fee policy
- No hidden charges
- Access to our expert Apple Certified Technicians
- Complete end-to-end security and peace of mind
They don't call us the world leader for nothing. Join over a half million people and businesses who have trusted Ontrack to recover their data.
Our data recovery expertise in Australia
Ontrack Australia specialises in recovering data from your iMac, MacBook, iPhone*, iPad*, Time Capsule, or any other Apple device.
Our team of data recovery experts include Apple Certified Macintosh Technicians (ACMTs) and Apple Certified iOS Technicians (ACiTs). They routinely recover inaccessible emails, texts, photos, contacts, videos and any other data types from Apple devices that have suffered file system corruption, physical damage, file deletion, liquid or fire damage. Ontrack’s global R&D team have specialist knowledge of Apple products and have developed hundreds of proprietary software tools to ensure that we can recover data from Apple’s entire line of products, including the latest models. Combined with years of experience, advanced software tools and industry partnerships, Ontrack’s engineering team is unrivalled in its capabilities, expertise, and success.
*For more information about iPhone and iPad recovery click here.
Any Apple device, any model
If you've lost data, contact our specialists immediately to receive a free consultation.
Mac Pro
Mac Mini
MacBook
Time Capsule
MacBook Air
MacBook Pro
iMac
Xserve
OSX Server
iPhone
iPad
Ontrack's simple 4 step data recovery process
We'll keep you informed every step of the way.
Consultation
Contact us 24/7/365 to get a free phone consultation. We will work with you to determine the most cost effective recovery solution and service level based on your specific needs.
Evaluation
Within 24 hours of receiving your device, our engineers will inspect your device for free. You will receive a fixed price quote for the recovery work, including an overview of service levels and timeframes.
Recovery
With your approval, our expert engineers will recover your data using proprietary tools and techniques. The recovery time will depend on your chosen service level and the complexity of the work involved.
Return
Once your data has been recovered, we’ll send it back to you on a brand new USB device, which is encrypted for security and shipped via next day delivery.
How fast do you need your data back?
We understand the urgent need to recover data and offer service levels to meet your needs.
Standard
Average of 7-10 business daysPriority
Average of 2-3 business daysEmergency
24/7 until completionOur initial consultation is always free. We work closely with our customers to provide an overview of our recommended course of action, the outlook for success, timing, and costs involved. Customers are never charged until they approve a documented path forward for their data recovery job. Estimates for evaluations and recovery can vary depending on customer urgency, device type, capacity, number of files, transfer speeds, and complexity of the data loss situation.
Apple Data Recovery Case Study
Damaged Mac Laptop? Ontrack to the Rescue.
A customer contacted Ontrack’s experts in need of help with Mac data recovery for a laptop that had been dropped and accidentally run over by a truck, causing its battery to combust. Ontrack’s recovery experts surveyed the Mac device damage and implemented a 3-step recovery process for data extraction, which recovered 99% of the data. Click to read more.
Start your data recovery now with a free consultation.
Contact our team of experts. Ontrack accommodates everyone – from the largest government or enterprise organisation to an individual who may have lost their digital photos and everyone in between.