Hard Drive Shipped Ontrack is committed to supporting data recovery needs around the globe during the COVID-19 crisis. Although some of our media drop-off locations remain open to public, we encourage you to use our free shipping services during this time. We are able to provide global support through several options including our remote data recovery services for certain cases.

The Ontrack advantage

We are authorised by major HDD manufacturers to unseal hard disk drives for recovery without voiding the manufacturer warranty.

Media types

  • SATA, SCSI, SAS, Fibre Channel
  • USB, Firewire, eSATA external/portable hard disk drives
  • Other*

Hard drive brands

Hard drive recovery pricing

Send us your failed hard drive and receive a free data recovery evaluation report and quote within 24 hours** Free shipping* provided.

**For single HDDs/SSDs up to 4TB
*Free shipping for items up to 3kg

Data recovery from $550 (inc GST)

Get a free consultation Call us 1800 316 658

Our hard drive data recovery success

What’s your success rate? It’s one of the most common questions a data recovery company will be asked. Unfortunately data recovery is not a regulated industry so there are many interpretations of ‘success rate’ and a huge number of varying claims.

Some companies define ’success’ as the ability to read any amount of data from your failed drive (which may not contain any useful data), and others will exclude unrecoverable cases from their statistics. When it comes to data recovery, every case is unique and while many customers will enjoy a full recovery, some are inevitably unrecoverable.

Ontrack has successfully performed over half a million data recoveries. We base our success purely on recovering the data that’s most important to our customers and have a ‘no data, no fee’ policy. Equipped with first-class facilities and over thirty years’ experience, starting your hard drive data recovery with Ontrack is the best chance for your data.

Hard Drive Mechanical failures

If your hard drive is not working or is making clicking and/or grinding noises, it is experiencing a mechanical failure. This could be due to a head crash and/or motor failure.  Mechanical failures require a cleanroom environment in order to uncase the hard drive without causing further data loss. Contact one of our Data Recovery Professionals today to discuss the best recovery options for you.

Get a free consultation Call us 1800 316 658

Hard Drive Logical failures

If your hard drive is working, but you cannot access some, or all of your files, then it is experiencing a logical failure. This could be due to a lost partition or accidental reformatting of the drive. Try our DIY data recovery software, Ontrack® EasyRecovery™ before proceeding with data recovery service.

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Signs of hard drive failure

There can be numerous warning signs of a failing hard drive. You may be able to identify them even before you lose your data. These are some of the most common signs:

  • Recurring computer freezing or crashing
  • Disappearing or inaccessible data
  • Hard drive underperforming
  • Boot freezing or disk errors
  • Abnormal heating or noises.

We recommend taking preventative steps to lower the risk of your hard drive failing initially.

  • Environment: Ensure your hard drive has sufficient ventilation to keep cool and doesn’t accumulate dust. You can do this by keeping your computer in an open area that is regularly cleaned.
  • Energy: Power surges pose a big risk to electrical items. Make sure you use a surge protector and keep your computer or hard drive unplugged when it’s not in use. This will help avoid electrical damage.
  • Clean data: Keep your hard drive clean by keeping your files sorted and by running routine cleaning and defragmenting programs.

Following these tips will keep your hard drive working longer and will lower the risk of a hard drive failure.

Common data loss causes

  • Damage from fire, flood or other disaster
  • Electronic failure/Power surge
  • A drop or other physical damage
  • Unreadable areas
  • Data corruption
  • Overwritten data
  • Deleted files
  • Reformatting

Whatever your data loss situation, Ontrack’s data experts can help.
For common data loss causes – where there is no physical damage to your hard drive – Ontrack EasyRecovery™ DIY software can get you instant results. Whether your data has been permanently deleted or corrupted, this program is your DIY gateway to your lost files.

Our transparent hard drive recovery process

Designed with you and your data in mind.

Your dedicated data recovery consultant will guide you every step of the way from your free consultation, all the way through the recovery process until you can access your recovered data.

Find out more

Tips for increasing data recovery success


Power off

Turn off the power to your computer or storage device to prevent further damage.

Water damage

DO NOT DRY IT OUT. Corrosion to the media begins with drying and increases loss of data. Place the hard drive in an air tight zip lock bag and send it as soon as possible to a Ontrack office for hard drive data recovery services.

Strange noises

Turn off the power. If your hard drive is making strange clicking or grinding noises, this is a sign that your drive might have experienced a head crash and is not reading the data correctly. A head crash can result in permanent, unrecoverable damage to your files if the drive continues to run.

Missing, reformatted or deleted files

Whether it was an accidental delete or if your files have gone missing, our DIY data recovery software might be your answer. Download a free trial of the software for a list of recoverable files. If the files you are searching for are recoverable, simply purchase the full license to download the data.

They don't call us the world leader for nothing...

Don't just take our word for it; hear what our customers have to say:

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Start recovering your data!

Contact our team of experts. Ontrack accommodates everyone – from the largest government or enterprise organisation to an individual who may have lost their digital photos and everyone in between.

Get a free consultation Call us 1800 316 658
Self-Assessment Tool

Self-Assessment Tool

Answer a few simple questions about your situation and you will receive a comprehensive report detailing what to do and not to do after suffering a data loss.


DIY data recovery

If your storage device is working properly and without signs of physical damage, do-it-yourself data recovery is an option. Formatted drive? Deleted files? Software failure? Try our 'best in class' data recovery software.

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