Why We Are Offering Free Data Recovery
Ontrack Australia identifies with those affected by the devastating bushfires and would like to offer free data recovery as part of our corporate social responsibility. Please see below for more details as well as some tips to ensure successful recovery.
What to Do Next
Take care in handling any object which has been involved in a fire. Although this may appear obvious, metal objects retain heat longer than other materials and so hard drives and the cases which hold them may still be hot. Outside coatings may have started to flake and can be very sharp. Either wear protective gloves or use a dry cloth or towel to handle the device.
Avoid Further Contamination
Do not try to open or clean the storage medium. Opening the device would likely further expose the internals to external contaminants. Burnt devices are often covered in soot. Using water or a cleaning product on the outside of damaged device may cause further damage to the electronics.
Burnt devices are often very dirty and sometimes wet from firefighting efforts. Without cleaning, place the device ‘as is’ into a sealable bag (preferred) - or simply wrap tightly with what is available, and place into a shipping box with adequate padding.
Who We Are
Over the last 30 years, Ontrack engineers have successfully recovered data from almost every type of device and data loss situation, including severe fire and flood damaged devices.
Ontrack Data Recovery is the largest, most experienced and technologically advanced provider of data recovery products and services worldwide.
Ontrack is able to recover lost or corrupted data from virtually all operating systems and types of storage devices through our do-it-yourself, remote and in-lab capabilities, using our hundreds of proprietary tools and techniques.
If you prefer to drop off your device, we have offices around Australia. We recommend you to give us a call before your visit to expedite the process.