Why We Are Offering Free Data Recovery

Ontrack Australia identifies with those affected by the devastating bushfires and would like to offer free data recovery as part of our corporate social responsibility. Please see below for more details as well as some tips to ensure successful recovery.

What to Do Next

Burnt drive recovery

 

Safety First

Take care in handling any object which has been involved in a fire. Although this may appear obvious, metal objects retain heat longer than other materials and so hard drives and the cases which hold them may still be hot. Outside coatings may have started to flake and can be very sharp. Either wear protective gloves or use a dry cloth or towel to handle the device.

Avoid Further Contamination

Do not try to open or clean the storage medium. Opening the device would likely further expose the internals to external contaminants. Burnt devices are often covered in soot. Using water or a cleaning product on the outside of damaged device may cause further damage to the electronics.

Packaging

Burnt devices are often very dirty and sometimes wet from firefighting efforts. Without cleaning, place the device ‘as is’ into a sealable bag (preferred) - or simply wrap tightly with what is available, and place into a shipping box with adequate padding.

Start Recovering Your Data!

Simply give us a call or submit a form and one of our consultants will get back to you.

Who We Are

Over the last 30 years, Ontrack engineers have successfully recovered data from almost every type of device and data loss situation, including severe fire and flood damaged devices.

Ontrack Data Recovery is the largest, most experienced and technologically advanced provider of data recovery products and services worldwide.

Ontrack is able to recover lost or corrupted data from virtually all operating systems and types of storage devices through our do-it-yourself, remote and in-lab capabilities, using our hundreds of proprietary tools and techniques.

Cleanroom recovery

Our Locations

If you prefer to drop off your device, we have offices around Australia. We recommend you to give us a call before your visit to expedite the process.

Ontrack Brisbane:

Suite 9, 28 Donkin Street
West End, Brisbane, QLD 4101
Free Consultation: 1800 316 658
Phone: +61 (0)7 3255 1199
Fax: +61 (0)7 3255 3099

Ontrack Sydney:
Barrack St. drop-off is closed at this time

Office 101, Level 12
1 Pacific Highway

North Sydney NSW 2060
Free Consultation: 1800 316 658
Phone: +61 (0)2 8599 6550
Level 7
9 Barrack Street

Sydney NSW 2000
Free Consultation: 1800 316 658
Phone: +61 (0)2 8599 6550

Ontrack Melbourne:

Level 39, 385 Bourke Street
Melbourne, VIC 3000
Free Consultation: 1800 316 658
Phone: +61 (0)3 9020 5120
 

Ontrack Perth:

Level 29, The Forrest Centre
221 St Georges Terrace
Perth, WA 6000
Free Consultation: 1800 316 658
Phone: 08 6336 7040

Start Recovering Your Data!

Simply give us a call or submit a form and one of our consultants will get back to you.