With over 30 years of experience, we are the industry leader in data recovery.
Backed up by the world's largest R&D team in data recovery, as well as exceptional customer support, we make sure that your data recovery experience is first class. With Data Recovery services to suit customers ranging from home users to the largest businesses in Australia, Ontrack can help get your data back.
Data Recovery for Individuals
We understand that data recovery can be a daunting prospect. Many of our customers may not have considered or even heard of data recovery before the need arises.
At Ontrack Australia we have a variety of service offerings to cater for individual customers, and a friendly Customer Support team to help take you through the process and explain how it all works. When you choose Ontrack, you get the backing and expertise of the world’s largest data recovery company, with the hands on support of a dedicated local team.
Data Recovery for Businesses
When data loss affects your business, time and precision are critical. Ontrack Australia offers escalated service levels and a dedicated Data Services Representative to guide you through the data recovery process from start to finish.
Our team of engineers and global R&D team mean we have the tools and capabilities to help recover from any data loss situation. From SD cards to enterprise storage, no recovery is too small or too complex for Ontrack. Over 50,000 clients from small businesses to ASX listed companies rely on our best-in-class data recovery services each year. With unmatched expertise to solve the most complex data loss challenges, Ontrack can help get your business data back.
Software Data Recovery Options
For devices that are still working correctly but have lost data due to logical issues such as corruption or accidental deletion, Data recovery software can be a good first step.
Ontrack EasyRecovery software for Windows and Mac allows you to perform precise file recovery of data lost through deletion, reformatting, and a number of other data loss scenarios. EasyRecovery Photo and EasyRecovery iPhone offer specialist tools for those unique data loss situations. Follow the link below for more information on what the different versions of EasyRecovery have to offer.
Our simple 4 step data recovery process
We ensure that our process is transparent, quick and safe. You'll be informed every step of the way for complete peace of mind.
Consultation
Contact us 24/7/365 to get a free phone consultation. We will work with you to determine the most cost effective recovery solution and service level based on your specific needs.
Evaluation
Within 24 hours of receiving your device, our engineers will inspect your device for free. You will receive a fixed price quote for the recovery work, including an overview of service levels and timeframes.
Recovery
With your approval, our expert engineers will recover your data using proprietary tools and techniques. The recovery time will depend on your chosen service level and the complexity of the work involved.
Return
Once your data has been recovered, we’ll send it back to you on a brand new USB device, which is encrypted for security and shipped via next day delivery.
Service options
We offer 3 service options to suit the data loss scenario.
Cleanroom recovery, Remote recovery or Onsite recovery.
Speak with one of our specialist to see which option is right for you.
In lab Services
Our advanced cleanroom facilities increase the amount of data which can be recovered from damaged media. We perform any data recovery where the media needs to be opened in our secure cleanroom environment to avoid further contamination and recover the maximum amount of data possible.
Remote
Your data is recovered remotely without your media ever leaving your premises. We connect to your system via the Internet to perform a live recovery. Only available when the system is still operational and not physically damaged.
Onsite
If your system cannot leave your premises, our engineers can bring their recovery expertise to you. Onsite data recovery is available for logical issues, however any hardware must be mechanically sound. This option is only available for an emergency service.
Frequently Asked Questions
Are there any hidden evaluation costs?
The entire evaluation process is free and we target a 24 hour turnaround for the initial report.
What will the free report include?
The free evaluation report will provide you with an estimate (%) of data we expect to recover, along with a fixed price for the recovery work.
How long does the recovery take?
It varies, based on the service level you choose and the complexity of the recovery. Once the evaluation is complete, you will receive an estimated turnaround time.
How will my data be returned?
We will return your recovered data on an external USB device, which is shipped to you via express. We always return your failed device, alternatively we can securely dispose of it for you.
How fast do you need your data back?
We have 3 support levels to meet your data recovery needs.
Standard
7-10 business daysPriority
2-3 business daysEmergency
24/7 until completionPlease note: these are average turnaround times and can vary depending on the severity of the situation, quantity of data and data transfer speeds.
They don't call us the world leader for nothing. Join over a half million people and businesses who have trusted Ontrack to recover their data.
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Start your data recovery now with a free consultation.
Contact our team of experts. Ontrack accommodates everyone – from the largest government or enterprise organisation to an individual who may have lost their digital photos and everyone in between.
Watch
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Learn
- Our data recovery process
- The World's First Data Recovery
- How to safely diagnose physical HDD failures: interview with a cleanroom engineer
- How To Choose A Data Recovery Company - 8 Questions To Ask
- What is a cleanroom?
- Data Term Glossary
- Data Recovery in Brisbane
- Data Recovery in Melbourne
- Data Recovery in Sydney
- Data Recovery in Perth