We will respond:
During business hours (8am - 5pm AEST time Monday-Friday): within 30 mins
Outside business hours: the next working day.
Emergency recovery requests: Please call 1800 872 259 immediately for the most prompt service. If it is out of business hours, select the ‘Emergency’ option and leave a message so we can contact you ASAP
What our clients say
The entire experience was transparent, reassuring, efficient in delivery and executed with a high degree of customer service rarely experienced in any industry.
The level of customer service that I received was outstanding. I was constantly kept up to date on the status of my recovery, and the entire process was quick and hassle-free.
Brigid Massaro, GE Healthcare
We were so incredibly happy with our recovery, we had several years of family history and events recorded on the iPad that were irreplaceable.