Welcome WD® Customers!

WD customers receive a 10% discount on all data recovery services and software. Ontrack are the world leaders in data recovery and the only WD Platinum Data Recovery Partner in Australia.

Simply call us on 1800 872 259 or fill in your details to speak with a data recovery specialist. They will guide you through our process and costs, and provide you with the next steps to get your media to us.

WD Customers Receive:

  • 10% discount on data recovery fees.
  • Free evaluation
  • No data, no fee
  • Over 30 years experience and the largest team of data recovery engineers worldwide.
  • Access to the Ontrack Online Portal  
    • Ontrack Online allows customers to instantly view their recovery status and track the progress of their recovery from beginning to end.
  • Widest range of data recovery solutions offered: including, cleanroom, remote through secure modem or internet connection, on-site, and award-winning do-it-yourself data recovery software.
  • Trusted data recovery services for: WD Elements®, WD My Passport®, WD My Cloud®, WD My Book®, WD Blue®, WD Green®, WD Black®, WD Purple® and WD NAS solutions.


WD, the WD logo, WD Elements®, WD My Passport®, WD My Cloud®, WD My Book®, WD Blue®, WD Green®, WD Black®, WD Purple® are registered trademarks or trademarks of Western Digital Technologies, Inc. in the U.S. and/or other countries.

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Free Data Recovery Consultation & Quote

Take the expertise of 200 data recovery engineers worldwide. Add almost 30 years of data recovery experience, the most extensive set of proprietary data recovery tools and processes, and an unmatched commitment to exceptional customer service and you have the perfect equation for solving data loss problems. Add in a strong technology partnership with WD and you have all the factors that give you the best chance of getting your data back. Ontrack handles more WD internal and external hard drives than any other company and is the partner of choice around the world.


I'd always been told that Ontrack is very good at what they do and that the sooner gets the drive, the better the success of recouping the files. So as soon as I realised the drive was failing I stopped using it and sent it straight to Ontrack. It took just over a week for Ontrack to recover all files on the drive.
Damien Bredberg, Professional Photographer.
Thank you so much for retrieving our data Ontrack! After hearing that it was virtually impossible to retrieve our lost data from our hard drive, we are so lucky we decided to get a second opinion! Really great service, speedy, communicative and professional.
Inside Out Magazine
82,200 files recovered, and only 10 (non-essential) files lost. Tears of relief. Awesome customer service and your engineers are obviously geniuses. Hopefully I'll never need you again, but I'll be recommending your services far and wide to those that do. Thank you!
We got straight through to the guys in Australia and within 30 minutes we had a call back from their technician advising what was the best software to use to restore the tape. We could buy the software immediately and they would issue the license instantaneously. They provided awesome customer service.
Niall Rayner, Global Technologies
I just want to compliment you on the outstanding service that I received recently. I have never experienced such a level of customer communication that I have with you guys. Losing data can be disheartening and it is good to get continuous feedback as I was provided. There were up to date e-mails sent to me letting me know exactly the status of my project as well as personal follow-up calls that reassured me that progress was being made. I greatly appreciate the efforts and commented to your staff that it was the best customer service I have ever experienced!
James B. Haybyrne, Chairman & CEO, Strategic Thinking Group