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How to Recover Deleted Files with Ontrack® EasyRecovery™

deleted files

We have all been there at some point in time. You accidentally delete a file or folder from your computer or another data storage device and you’re left unsure about what to do next.

Whether it’s a work presentation, family photos or your college assignment – losing data is never a pleasant experience. However, try not to panic as your deleted data may still be recoverable.

Some basic safety precautions

Successful data recoveries are dependent on a number of factors, but if you suspect that you have lost data, it is best to stop using your device immediately in order to prevent any further damage. With this in mind, remember to download the software to a different system than the one you are trying to recover data from. This is very important, as it avoids using the affected device further and potentially overwriting the data you are trying to recover.

In addition to this, if your device is physically damaged, do not attempt a DIY recovery in any capacity. Instead, contact a data recovery professional who can give you some advice on what to do next.

If you are certain that there is nothing physically wrong with your device, then you can attempt to use a DIY software tool like Ontrack® EasyRecovery™ to recover your lost information. In this post, I will be showing you step-by-step how to recover deleted files using Ontrack EasyRecovery. For demonstration purposes, we have deleted some photos from a USB flash drive and will use Ontrack EasyRecovery for Windows to recover them.

Step 1: Choose your file types

Step 1: Select files

First, you will want to select the type of files that you would like to recover. If you know what type of file(s) that went missing (e.g. Word document or a JPG image), then make sure that option is checked before continuing, or just select ‘All Data’:

Step 2: Select the device or location

Step 2: Select location

You then need to select the device or location from where you wish to recover data from. This software can recover data from a multitude of devices and locations, including your internal hard drive, SSDs, SD cards and USB drives. The only requirement is that it is recognized as a ‘removable media device’.

Simply connect your device, select it from the list and begin the scan. If your device doesn’t appear in this list, then it might not be recognized by your system as a removable media device. In this case, you will need to contact your local IT specialist or data recovery professional for further guidance.

Step 3: Start the scan

Step 3: Start the scan

Now you can press ‘Scan’ to begin the process of looking for your files. The software will default to running a ‘Quick Scan’ first, which attempts to find lost files as fast as possible. If you would like to conduct a more thorough scan you can choose the ‘Deep Scan’ option when prompted, or you can choose to do this at a later time if you do not see the files that you need.

It may take a short while for the software to complete the scan depending on the condition of your device and the amount of data stored on it. As you can see in the image above, you are shown an overview of the current status of the scan, including how much data has been identified and the amount of time left until it completes.

Step 4: Save your files

Finally, once the scan has finished the software will display a list of all the data it can recover. Note that on the top left of the window, you have the option of filtering by ‘File Type’, ‘Tree View’ or ‘Deleted List’; the latter will only show you the deleted and lost data that has been identified and will subsequently ignore everything else.

You can preview the data that the software has found by simply clicking on files shown in the list, which is handy if you are looking for particular photos, videos or documents to recover. You can also use the search bar on the top right of the window to find specific file names.

To recover your deleted data, simply click the checkboxes to the left of the files or folders you need and then click ‘Recover’. You’ll then be prompted to choose where you would like to recover your data to. Always choose somewhere other than where the data loss occurred, for example; if you are trying to recover deleted data from a USB drive, like we are doing, save the recovered data to your computer’s desktop or documents folder.

In a hurry?

If you don’t have time to recover your data right away, simply close down the software.  You will be prompted to save your results first.  Instead of having to run the whole scan again, you can then pick up where you left off at a later time with the useful ‘Resume Recovery’ button on the top toolbar.

Once you have recovered the data you need, check it over thoroughly to make sure you haven’t missed any files or folders. If you suspect that something is missing, try running a ‘Deep Scan’ so that the software can spend more time analyzing your device for potentially better results.

If you did not find what you needed, do not panic and do not reformat or reinstall.  It is best to contact a data recovery expert for additional options.

That wraps up our guide of how to recover deleted files. If you would like to download a free version of Ontrack EasyRecovery, (which lets you recover 1GB of data for free) you can do so via our website.

Have you used Ontrack EasyRecovery to recover your deleted files? What did you think of the software? Let us know by commenting below.

7 Responses to "How to Recover Deleted Files with Ontrack® EasyRecovery™"

  • Yash Patil
    6th November 2017 - 1:39 pm Reply

    Thanx a lot! This thing saved my life!!

  • Gabriel
    2nd December 2017 - 2:31 pm Reply

    When i try to do that, it always says “Not Enough Space” but my space is not lower than what i want to recover, or sometimes i took deleted files from the “download folder” and i want to recover them on a custom folder, but it always says “The destination you have chosen is on the same source drive as source”. What should i do?

    • Ben Blomberg
      5th December 2017 - 3:31 pm Reply

      Hi Gabriel,

      Ontrack EasyRecovery does not let you save to the same folder you are recovering data from. You will need another drive to save the files to.

      Hopefully that fixes the issue you’re encountering, however, if it does not, feel free to contact our Tech Support team at 952-937-2121

  • Larry Bohen
    20th January 2018 - 2:16 pm Reply

    I also have the same issue. I’ve tried recovering a file from a folder on my PC SSD to a CD and a 128GB USB drive. I get the same “Not enough space available” even on the 128GB which has lots of free space.

    I notice that every file, in the folders that OnTrack EasyRecovery says I can recover, has several duplicate files, sometimes as many as eight. Why all the duplicate files?

    How can I see the total size of each file?

    • Ben Blomberg
      24th January 2018 - 12:08 pm Reply

      Hi Larry,

      It could be one of two things. The master file table may have many file records for the same file, or the software is recovering fragments of the files, and listing it out in 8 different instances. If you click and highlight a folder in the left hand pane, the contents of the folder and metadata about the files (modified date, file size, etc.) is displayed next to the file name.

  • Debbie
    19th February 2018 - 10:03 pm Reply

    Hi, I got conflicting information when I called for help. SOmeone told me to search the C drive (which is where my files were deleted from) then someone told me to search the partition folders. I DID find my missing folders in the partition folders BUT the data was corrupted – maybe overwritten? Is there hope if I send in my laptop?

    • Ben Blomberg
      22nd February 2018 - 4:40 pm Reply

      Hi Debbie,

      We would suggest speaking with one our representatives. It’ll help us to better assess if we can recover your data. You can reach us at 800.872.2599



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