Programme Benefits

Apple has collaborated with Ontrack and its Ontrack Data Recovery team to develop an online portal specifically designed to meet the needs of Apple service providers and their customers.

  • Fast, efficient online Apple warranty job registration
  • Automated reporting to Apple:
    • No impact on Service Excellence
    • KBB return window extended
    • Data recovery parts excluded from KBBTAT scoring
  • Sales and marketing tools to grow business
  • Professional service by recognised industry leader
  • Over 30 locations and labs worldwide
  • Escalated service levels available
  • New, innovative solutions for customers

ASP Partner Benefits

  • Free inbound and outbound media shipping (US and Canada only)
  • Free comprehensive evaluation:
    • Receive detailed file report
    • Shows which files can be recovered
    • Provided prior to authorisation of service and fees
    • Allows customer to make informed decision
  • No recovery, no fee policy
  • Real-time, 24-7 online job tracking
  • Service options to fit all budgets and timelines
  • All Apple warranties remain valid
  • Access to Apple Certified engineers with extensive recovery experience
  • 15% discount to resell or 10% referral commission
  • Portfolio of offerings available to support your customer’s data lifecycle

Programme Contacts

Aubrey Olmscheid
Partnership Account Manager


Post-recovery technical support
952.937.2121 (8 a.m. – 7 p.m. CST)

Recovering from Apple Devices

We are able to recover data from the following devices:

Mac Systems

  • Mac Pro®
  • Mac Mini®
  • MacBook®
  • MacBook Air®
  • MacBook Pro®
  • iMac®
  • G4®
  • G3® and earlier
  • Mac Pro®
  • Apple TV®
  • Time Capsule®
  • eMac®
  • PowerBook®
  • iBook®

Mac Servers

  • Xserve®
  • Xserve® RAID
  • Xsan®

Mac Applications & Files

  • Microsoft Entourage®
  • iPhoto®
  • Apple Mail

Mac Operating Systems

  • Mac OS 2.x – 10.6 x®
  • Mac Server OS 10.6.x
  • Xsan 1.x – 2.x

iPad and iPhone

  • Generation 4 and newer

Data Recovery and Erasure Software

Ontrack® EasyRecovery™
Ontrack® EasyRecovery™ is simple & intuitive DIY data recovery software. Whether you buy it to provide the service to your customers or resell the solution to them directly, this software is available in three versions that adapt to your needs. This complete data recovery software solution is best suited to recover deleted and logically damaged files.

Learn more

Secure erasure
Does your client want to dispose of their old device? Consider offering them our reliable erasure solution that provides certification of the deletion for complete peace of mind.

See more

Ontrack Data Recovery Process

Step 1 - Free initial consultation

  • Service and pricing options
  • Instructions for free shipping of storage media
  • Service Request Form

Step 2 - Free evaluation and file report

  • Engineers determine condition of every file
  • Customer receives complete file listing report
    • Shows recoverability of every file
    • Provided prior to authorisation of service and fees
  • Guaranteed fixed price quote for recovery


Step 3 - Recovery service

  • Engineers recover lost data using proprietary tools
  • Track real-time recovery progress with Ontrack Online Job Tracker


Step 4 - Data returned to customer

  • Recovered data is returned to the customer on external hard drive(s)
  • Simple instructions provided to access and reinstall data
  • Free post-recovery customer and technical support available

Request a training session

If you would like to schedule a live training session for you and your team, please fill out the form and we will contact you shortly to arrange a training time.

Warranty Job Registration

1. Have the following available

  • Store / Ship to Number
  • Apple Tech ID Number
  • Repair / GSX Number


2. Complete and submit online form

Choose from two customer service options:

  • Customer works directly with Ontrack Data Recovery team
    • Enter customer's contact information in portal
    • You and your customer receive status communications
  • You work directly with Ontrack Data Recovery team
    • Enter your contact information in portal
    • You receive status communications


3. Ship media to nearest Ontrack lab

Following shipment, you will receive an email confirming receipt of the media along with a link to the job status portal.

Following the recovery service, we will return the recovered data and original media to the shipping address provided at registration.


Ontrack Data Recovery offers free overnight inbound and return shipping for Apple Service Providers (US and Canada only).

Note: Ontrack Data Recovery representatives will provide all necessary shipping details during service.

Packaging tips

  • Use box large enough for media and packing material to protect media
  • Anti-static bags, bubble wrap or foam provide additional cushion
  • Package storage media tightly to prevent movement during transit
  • Include necessary paperwork inside the package


Lab Locations


Ontrack Canada
155 Gordon Baker Road, #100
Toronto, ON M2H 3N7

United States

9023 Columbine Road
Eden Prairie, MN 55347
New York
201 Route 17 North
Suite 102
Rutherford, NJ 07070
Los Angeles
18350 Mt Langley St, #110
Fountain Valley, CA 92708
Washington D.C.
8201 Greensboro Dr.
Suite 300
McLean, VA 22102

Worldwide Locations