Timing is important
We understand data can be very time-sensitive and provide a range of service levels to meet our client’s needs.
5-7 business days
2-5 business days
At each service level, our engineers analyse your media, determine the condition of the data and provide you with an option to receive an online report showing all recoverable files BEFORE you need to make decisions to proceed with our service. After your data is recovered, it's returned on the media of your choice (HDD, CD, DVD, tape, USB drive).
Our services are personalised to your needs
If your storage is damaged physically, a Cleanroom environment is required for a successful recovery. Other types of data loss, where the media is still functioning properly, have the option of quick and secure Remote Recovery or an Onsite Recovery by our team of experts.
Speak with one of our specialists to see which option is right for you.
Know what can be recovered before paying for a full recovery
Our service allows you to know what you are paying for before you agree to and pay for a full recovery. Each evaluation includes an option to receive a Verifile™ Online Data Report which lists the recoverable files and the condition of each. If selected, this will be included with your final price quote so you can see exactly what you are paying for and make an educated decision.Learn more
Your data is in safe hands
We safeguard your personal and critical data. When you entrust your data to Ontrack, you can know that we'll take every precaution to guard it like our own.
Ontrack is the global pioneer of data recovery, trusted by 50,000 people and businesses in similar situations, including NASA, who trusted Ontrack to recover data from the Columbia Space Shuttle.
Track your recovery
Our customers are able to track their recovery every step of the way. Get updates 24 hours a day 7 days a week with our Ontrack® Online™ customer portal. You will receive a login once your contract has been accepted and your media is received in by us.Login
Data is our passion and it shows
Our customers feel strongly about their data and their service quality. Their happiness is our greatest reward.
Start recovering your data!
Contact our team of experts. Ontrack accommodates everyone – from the largest government or enterprise organisation to an individual who may have lost their digital photos and everyone in between.Request free online quote