No two hard drive recoveries are the same

Whether it is how the data loss occurred or the level of damage to the drive, we understand that every recovery is different. Your dedicated data recovery specialist will work with you to create the best plan for your hard drive data recovery.

Mechanical failures

If your hard drive no longer works or is making strange noises, it is has a mechanical failure. This could be the result of a head crash and/or motor failure. Mechanical failures require a cleanroom environment in order to uncase the hard drive without causing further data loss. Contact one of our Data Recovery Professionals today to discuss the best recovery options for you.

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Logical failures

If your hard drive is operational, but your files or desired files cannot be accessed, then it is has a logical failure. This could be to the result of a lost partition or unintentional reformatting of the drive. Try our DIY data recovery software, Ontrack® EasyRecovery™ before sending the hard drive in for data recovery service.

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Hard drives = data storage for many devices

Laptop, desktop, RAID or external hard drives - we recover data from them all. Our data recovery specialists will guide you through the best way to ship or drop-off your drive. They can advise whether it needs to be removed from your desktop/laptop or if you need to send your entire desktop/laptop in for data recovery.

OEM partnerships = hard drive data recovery success

We partner with every major hard drive manufacturers to gain inside knowledge of their hard drive in order to offer the most comprehensive data recovery service possible. OEMs trust Ontrack to perform hard drive data recovery on their products and they provide our engineers with in-depth training on their drives so they can in-turn create successful data recovery solutions that are unique to Ontrack.


Not a problem. Our Global R&D team of engineers developed tools specifically designed to increase the speed and success of data recoveries from encrypted drives.

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Tips for increasing data recovery success


Power off

Turn off the power to your computer or storage device to prevent further data loss.

Water damage

DO NOT DRY IT OUT. Corrosion to the media begins with drying and increases loss of data. Place the hard drive in an air tight zip lock bag and send it as soon as possible to a Ontrack office for hard drive data recovery services.

Strange noises

Turn off the power. If your hard drive is making clicking or grinding noises, this is a sign that your drive might have had a head crash and is not reading the data correctly. A head crash can result in permanent, unrecoverable damage to your files if the drive continues to run.

Missing, reformatted or deleted files

Whether it was an unintentional deletion or if your files have vanished, our DIY data recovery software might be your answer. Download a free trial for a list of recoverable files. If the files you are searching for are recoverable, simply purchase the full license to download the data.

Start recovering your data!

Contact our team of experts. Ontrack accommodates every device– from the largest data center to an individual’s mobile phone and everything in between.

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DIY data recovery

If your storage device is working properly and without signs of physical damage, do-it-yourself data recovery is an option. Formatted drive? Deleted files? Software failure? Try our 'best in class' data recovery software.

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