Microsoft Exchange and Office 365 eDiscovery and Granular Recovery with Ontrack PowerControls™

• You make a brick-level backup with another physical Microsoft Exchange mailbox server to restore all or single emails
• If you prefer an easy and reliable way, you use Ontrack PowerControls

You can recover a single email from tape by using Ontrack PowerControls for Microsoft Exchange. To access a single email, you just have to import an existing Exchange database file (.edb) or Personal Storage file (.pst) into the software. By doing so, you now have full access to the emails inside the Exchange or Outlook database file. Then, you can easily find the email required by using the advanced search functions, selecting the item and copying and pasting the email to any location.

With Ontrack PowerControls for Exchange you can perform a full backup of your Exchange server with your standard backup software. Ontrack PowerControls for Exchange restores and extracts individual mailboxes, folders, attachments, calendar items, or any number of duplicate or unique messages directly to your production Exchange server or any .pst file. You can then have full access to all the information stored inside the mail server for legal or compliance related purposes. With the advanced find functions of Ontrack PowerControls, it is easy to search by matching keywords, excluding keywords, dates, senders, subjects, and recipients.

The term email data recovery refers to two situations, email restoration and email recovery. Email restoration is the process of accessing email data from a good backup and putting it back into a production email server or exporting for legal or compliance requests. The email database must be intact with no corruption or data loss for email restoration tools to restore the email.

Conversely, email recovery involves the reconstruction of email databases and objects when there is data loss or database corruption. Ontrack in lab services uses a suite of proprietary tools and processes to repair databases and recover email data. Ontrack® PowerControls™ for Exchange and Ontrack® Email365 can be used to restore emails from Exchange backups and Office 365.

Using proprietary tools, Ontrack technicians can access email databases from tapes, backups, and storage systems and then access specific mailboxes, messages, calendar items, archives, and attachments and provide them in a file, folder or container formats (PST, NSF) as required by the customer.

Email extraction is typically used when migrating legacy email to the cloud, to newer email platforms or when email is required for legal and compliance requests. For more information, see the Email Extraction Services page.

You can drag or copy and paste to restore a mailbox to a target PST root node or folder, or to a Microsoft Exchange Server root node, mailbox, or folder.

1. In the Source pane, copy a mailbox (for example, User 1).
2. In the Target pane, paste the mailbox into a folder, mailbox, PST root node, or Microsoft Exchange Server root node.
3. In the Copy Progress window, verify your results to make sure that your messages from all mailboxes were copied to the target destination.
4. In the Copy Progress window, click Close to return to the Ontrack PowerControls main window.
5. All unduplicated messages in a mailbox are restored and their directory structure is preserved. If the mailbox does not exist in the target destination, a folder with its name is created.

Ontrack® PowerControls™ will require the user to have a backup of the Office 365 mailbox to use as a source to perform a restore operation. Connect to the backup using the Source Wizard. Backups can be in .pst or .edb format. For .edb, locate the desired mailbox. If .pst, verify this backup corresponds to the correct mailbox. Use the Wizard to connect to the target Office 365 mailbox. Office 365 will require Active Directory credentials to access the target mailbox. Drag and drop the mailbox/pst from the source to the target mailbox.

Use Ontrack® PowerControls™ to connect to the Exchange Server as a Target.

Click Find in Target, and then, in the Target pane, select the folder (for example, mailbox(es), Inbox) you want to search. The selected folder(s) define the scope of the search.

In the Search for words box, enter one or more words or phrases if you want to execute a keyword search using Boolean syntax, for example [“dog” AND “cat” AND “mouse”] OR [“rat]. Use the Exclude words box to refine the search.

Select where to search using Search In, and select one or more of the following checkboxes: Message Subject, Message Body, Attachment File Name(s), or Attachment Text.

Ontrack PowerControls has the ability to search multiple levels of embedded message items. Select Attachment Text in the Select in the checkbox. For Date, select an action performed on the document (such as Received, Sent, or Due) and qualify with dates for After, Before, or both. To preview the message items returned by the search, click the Preview checkbox.

Ontrack PowerControls has the ability to further refine the search by applying additional filter criteria to the search results. In the Results area, select the message items you want to export.

On the Tools menu in the Find in Exchange Target window, click Export.

On the Tools menu, click Export.

On the toolbar, click the Export icon. Right-click the mailbox, folder, or public EDB root, and on the shortcut menu, click Export. The Export Mailbox or Export Folder window appears. In the Format box, select PST, MSG, or TXT. In the Export to File or Export to Folder box, do one of the following: If you selected the PST format, enter the name of the resulting PST file. If you are exporting a mailbox, the name of the PST file defaults to the name of the mailbox (which can be modified).

If you selected the MSG or TXT format, enter the location of the exported mailbox, folder, or public EDB file. Select the Export Subfolders checkbox if you want to export all of the subfolders for the selected mailbox or folder. Filter by date range if desired. Click Export.