Losing critical data from servers, hypervisors, and virtual machines can be unnerving. Ontrack has the expertise to recover data from virtualized systems and bring your systems back to life. With thousands of enterprise customers worldwide, Ontrack has proven time and again that we are the data recovery experts.

Virtualization adds complexity to the data recovery process and when you need data recovered from virtualized environments, Ontrack is here to help.

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Virtualized systems are unique, as they combine both software and hardware components. This means recovering virtual system data requires superior knowledge of host machines, hypervisors, RAID arrays, storage devices, file structures, applications and more.

Ontrack's global team has years of experience and training, a host of proprietary tools, and specialized knowledge gained through unique working relationships with virtual machine software vendors and hardware OEMs that recommend our services.Ontrack Data Recovery experts can help with following

  • VMware ESX and vSAN (VMDK files),
  • Microsoft Hyper-V (VHD, VHDX, and AVHDX files)
  • Citrix Xen
  • Oracle VM
  • KVM

Virtual Machine Data Recovery Expert

Ontrack engineers can handle any data loss scenario in virtualized systems including:

  • Failed disks or damaged RAIDs
  • Formatted or overwritten hosts and VMs,
  • Deleted VMs or snapshots,
  • Deleted files from within a VM,
  • Corrupt Datastores or host volumes (VMFS, NTFS, ReFS, EXT, XFS, etc),
  • Deleted snapshots

Whether it's a single virtual machine or an entire virtualized environment on enterprise storage, we can handle it all.

Our recovery capabilities are nearly unlimited, whether it is software corruption, device failure, or accidental deletion. Through unique capabilities, years of experience, and hundreds of thousands of successful data recoveries have established Ontrack's reputation as the global leader in the data recovery industry.


What are the common causes of data loss on virtual storage devices?

There are many causes of data loss. Fortunately, Ontrack has expertise to recover data from the following situations and more.

Examples of what we can recover:

  • Re-formatted VMware ‘Datastore’
  • Corrupted virtual disk files (VMDK)
  • Corrupt VMFS Datastore volumes
  • Deleted virtual disk files (VMDK)
  • Deleted snapshots
  • Traditional RAID and hardware failures
  • VMware vSphere
  • vSAN
  • Virtual Volumes (VVols)
  • Fusion for Mac
  • Workstation Pro
  • Corrupted file systems
Binary Data

Man Recovering Virtualized System Data

Recommendations for Virtualized system data recovery.

Follow these guidelines to protect yourself from further data loss. These recommendations can help preserve your chances for successful data recovery with Ontrack.

  • Never install data recovery software onto a volume if you require deleted data to be recovered. Installing software, creating, or copying files to the volume can permanently overwrite data in the free space of the volume and make it unrecoverable.
  • If critical data is inaccessible due to accidental deletion, device failure, or corruption, take the volume offline and unmount it immediately.
  • If you choose to attempt data recovery on your own, always work with a backup copy or image file of your data, volume, or VMDK file.
  • Re-initializing or reformatting a problematic volume will remove all data and complicate data recovery attempts.
  • Only rebuild a RAID array if all of its member drives have been completely imaged, or you have a fully functional and verified backup.
  • Never attempt to force a failed RAID member drive online unless you have all member drives imaged.

Our data recovery process.

Contact our specialists for a free consultation immediately if you’ve experienced data loss on the virtualized system.

Time can be critical, and the odds for successful data recovery are higher when no previous attempts have been performed. Decades of experience confirm that this is critical for saving your valuable data.

 

In-lab Services

Our advanced cleanroom facilities increase the amount of data which can be recovered from damaged media. We perform any data recovery where the media needs to be uncased in our secure cleanroom environment to avoid further contamination and recover the maximum amount of data possible.

In-lab quote request

 

Remote Data Recovery

Remote Data Recovery is the best option for cloud recovery due to the speed of the recovery process. It is the fastest was to access and recover your data. This cloud recovery is completed via a secure internet connection using proprietary tools. This method is not only quick, but cost-effective as well.

Learn more

 

On-site Services

If your data is too sensitive to leave your location, or you want to outsource the service, we can help. We provide secure data destruction on site for any type of device. We can also dispose of the media for you and provide an erasure report for audit and compliance.

On-site quote request


Virtual Machine Data Recovery Expert

Virtual Machine Data Recovery FAQs

Can you recover data from VMware Storage Snapshot backups or virtual machines infected by malware?

What is the best way to backup a Virtual Machine?

Can you recover corrupted virtual machine files from a server?

What are the most common virtual machine data loss problems?

Our virtual machine performance has degraded. Does this indicate a serious issue?

Can Ontrack recover corrupted virtual machines from a server?


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Virtual System Case Studies

Accidental Deletion of Virtual Machines Results in 15TB Lost.

Feb 21, 2020, 10:04 AM
Title : Accidental Deletion of Virtual Machines Results in 15TB Lost.
Client :

An accidental deletion at a large wireless provider causes a massive loss of email databases.

The wireless carrier stored all of their Microsoft® Exchange databases spread across 24 separate 2TB LUNs on an EMC® VNX 5400 using VMware® virtual machines. It was also set up so each database had a mirror copy on a different LUN. All of the virtual machines were accidentally deleted resulting in the loss of email for the entire company.

The client originally contacted VMware for support.

When VMware’s support team realized the extent of the data loss, they immediately contacted Ontrack for assistance. An Ontrack® Data Recovery™ Engineer assessed the situation and determined that a remote data recovery would be the fastest and most cost-effective option for the customer. The engineer fully explained the process and the client agreed and connected the LUNs to Ontrack’s proprietary Remote Data Recovery system for 24 hour emergency service. Ontrack assembled a team of three data recovery engineers and two developers in order to provide the fastest possible recovery.
The Ontrack developers quickly created the tools needed to improve the success of the recovery. After only a few hours, the first virtual machine was rebuilt allowing for the extraction of the Exchange databases to be returned to the customer. The team continued to rebuild all of the critical virtual machines until the client’s email was back in production. At the end of the project, a total of 15TB of data was recovered with minimal downtime for the client.
Categories : Virtual Machine
Tags : virtual machine
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Service levels and pricing.

Complex jobs are customized—including timelines, to meet our customers’ requirements. Estimates for evaluations and recovery can vary depending on customer urgency, device type, capacity, number of files, transfer speeds, and complexity of the data loss situation.

Standard

Average of 7 business days

Priority

Average of 3-5 business days

Emergency

Average of 24 hours

Our initial consultation is always free. We work closely with our customers to provide an overview of our recommended course of action, the outlook for success, timing, and costs involved. Customers are never charged until they approve a documented path forward for their data recovery job.


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