When you need a secure solution to unlock and regain access to critical data on your personal and corporate mobile iOS and Android devices – we can help!

Phone unlock service for iPhone and Androids -  A secure solution to regain access to critical data on your smartphone

When access to your data becomes impossible, call Ontrack.

Ontrack can help in the following common smartphone data loss situations:

  • A forgotten passcode/pin
  • Hardware issues that disable the phone
  • Attempting to enter an incorrect passcode/pin too many times
  • A failed operating system update

Corporate ‘loss of access’ situations include:

  • All the above scenarios
  • Internal investigations - company does not know employee’s passcode
  • Employee leaves a company and is unwilling to disclose their passcode to their company
Disabled mobile device services


Next steps: The phone unlock process.

  1. Call 800-872-2599 or use the form below to contact Ontrack.
  2. Mail/deliver your phone or mobile device to an Ontrack laboratory.
  3. Ontrack engineers will evaluate your device to ensure the device is a candidate for the service.
  4. Once unlocked, your data will be extracted and backed up to an external encrypted USB drive. The external drive and your mobile device will be returned.​

While success rate is high, there is no guarantee we will be able to access the device. For more information review the FAQ below or call 800-872-2599 for process details and pricing.

Disabled Mobile Device Technician

Disabled Mobile Device FAQ's

Do I have to send my device to Ontrack?

How will my device be returned to me?

How do I pay?

How much does the service cost?

How long will it take to access my device

What if you can’t get into my device?

Should I keep my phone powered off?

How should I ship my device?

How do I find my serial number and/or IMEI?

What disabled/inaccessible devices do you support as part of this service offering?


Start your data recovery now with a free consultation.

Contact our team of experts. Ontrack accommodates everyone – from the largest government or enterprise organization to an individual who may have lost their digital photos and everyone in between.