We assist service providers in building customer loyalty and increasing revenue by adding best-in-class data recovery services to their portfolios.

ASP Partners have access to recovery job registration, sales tools, marketing materials, and more via our exclusive partner resource center.

Program Benefits

Apple has collaborated with Ontrack and its Ontrack Data Recovery team to develop an online portal specifically designed to meet the needs of Apple service providers and their customers.

  • Fast, efficient online Apple warranty job registration
  • Automated reporting to Apple:
    • No impact on Service Excellence
    • KBB return window extended
    • Data recovery parts excluded from KBBTAT scoring
  • Sales and marketing tools to grow business
  • Professional service by recognized industry leader
  • Over 30 locations and labs worldwide
  • Escalated service levels available
  • New, innovative solutions for customers
Apple warranty job registration
Apple data recovery experts

ASP Partner Benefits

  • Free inbound and outbound media shipping (US and Canada only)
  • Free comprehensive evaluation:
    • Receive detailed file report
    • Shows which files can be recovered
    • Provided prior to authorization of service and fees
    • Allows customer to make informed decision
  • No recovery, no fee policy
  • Real-time, 24-7 online job tracking
  • Service options to fit all budgets and timelines
  • All Apple warranties remain valid
  • Access to Apple Certified engineers with extensive recovery experience
  • 15% discount to resell or 10% referral commission
  • Portfolio of offerings available to support your customer’s data lifecycle

Apple recovery: all models, all versions.

Apple / Mac Hardware Recovery

  • Mac Pro
  • Mac Mini
  • MacBook
  • MacBook Air
  • MacBook Pro
  • iMac
  • G4
  • G3
  • Apple TV
  • TimeMachine Drive

Mac OS Servers Recovery

  • Xserve
  • Xserve RAID
  • Xsan
  • OSX Server

Mac Software Recovery

  • iLife
  • iWork
  • Aperture
  • iPhoto
  • Logic Studio
  • Logic Express
  • Final Cut Studio
  • Final Cut Studio Pro
  • Microsoft Entourage
  • Apple Mail

Mac OS Recovery

  • Mac OS 2.x - 10.x
  • Mac Server OS 10.x
  • Xsan 1.x - 2.x
 

The simple 4 step process involved when recovering your data with Ontrack, from the initial consultation to the successful return of your data.

 

Consultation

Contact us 24/7 worldwide to obtain a free data recovery consultation and written price quote.

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Free Evaluation

The entire evaluation process is transparent with no hidden costs. Once we receive your device, our engineers recommend the best solution, send a fixed price quote and an overview of service levels and delivery schedules.

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Data Recovery

With your approval, we recover your data based on your chosen service level. Through our secure portal you can track the status of your recovery and view a list of recoverable files. 

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Data Return

Once your data has been recovered, we’ll send it back to you on an encrypted external device via next day delivery.