Mobile Recovery and Disabled Mobile Device FAQs

Access our FAQs on mobile recovery best practices, Ontrack capabilities, and more!

Is rice a good solution for a wet phone?

How does the mobile data recovery service work?

I’ve forgotten my mobile phone passcode, can you help?

Can you recover deleted text messages?

Do I have to send my device to Ontrack?

How will my device be returned to me?

How do I pay?

How much does the service cost?

How long will it take to access my device

What if you can’t get into my device?

Should I keep my phone powered off?

How should I ship my device?

How do I find my serial number and/or IMEI?

What disabled/inaccessible devices do you support as part of this service offering?


Mobile Recovery Case Studies

Whether you have a cell phone, tablet or music player, we can perform our professional mobile recovery service on your device, and where possible, repair it back to working order.


Mobile Recovery Blogs

February 19, 2016 by Jennifer Duits

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March 14, 2019 by Michael Nuncic

The rising costs of smartphones have turned consumers to second-hand and refurbished devices. But, how do you ensure your personal data is safe when you trade in or sell your device?

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November 30, 2017 by rstantonhorne

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June 2, 2017 by Massimo Mazza

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January 16, 2015 by Jennifer Duits

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March 21, 2013 by David Logue

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Start your data recovery now with a free consultation.

Contact our team of experts. Ontrack accommodates everyone – from the largest government or enterprise organization to an individual who may have lost their digital photos and everyone in between.

Step 1

Device Type
Step 2

Data Loss Reason
Step 3

Details & Evaluation

What type of device do you need data recovery for?

What is the main reason for your data loss?

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