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Mobile Recovery and Disabled Mobile Device FAQs

Access our FAQs on mobile recovery best practices, Ontrack capabilities, and more!

Is rice a good solution for a wet phone?

How does the mobile data recovery service work?

I’ve forgotten my mobile phone passcode, can you help?

Can you recover deleted text messages?

Do I have to send my device to Ontrack?

How will my device be returned to me?

How do I pay?

How much does the service cost?

How long will it take to access my device

What if you can’t get into my device?

Should I keep my phone powered off?

How should I ship my device?

How do I find my serial number and/or IMEI?

What disabled/inaccessible devices do you support as part of this service offering?


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Mobile Recovery Case Studies

Whether you have a cell phone, tablet or music player, we can perform our professional mobile recovery service on your device, and where possible, repair it back to working order.


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Mobile Recovery Blogs

February 19, 2016 by Jennifer Duits

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March 14, 2019 by Michael Nuncic

The rising costs of smartphones have turned consumers to second-hand and refurbished devices. But, how do you ensure your personal data is safe when you trade in or sell your device?

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November 30, 2017 by rstantonhorne

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June 2, 2017 by Massimo Mazza

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January 16, 2015 by Jennifer Duits

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March 21, 2013 by David Logue

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Contact our team of experts. Ontrack accommodates everyone – from the largest government or enterprise organization to an individual who may have lost their digital photos and everyone in between.

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Device Type
Step 2

Data Loss Reason
Step 3

Details & Evaluation

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What is the main reason for your data loss?

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