Mobile Services

Mobile Phone Repair Service

A trusted and secure way to get your mobile device working again.

Ontrack has the knowledge and expertise to quickly repair any damaged mobile device.

Gray- WD Decryption 2- Removing the Password
A secure environment.
We make sure your data is safe and never compromised.
Gray- Services 6- Mobile Device Repair
We only use Grade A parts.
Every part we use is of the best quality.
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Quality service at every step.
We are the most trusted experts in the data recovery industry.
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Enjoy a 24 hour return time.
Once we receive your phone, most repairs are completed within 24 hours.

Ontrack's simple 4-step process.

1.

Tell us the problem.

2.

We send you a free shipping label.

3.

Our lab experts will work on your device.

4.

We will arrange the return shipment.

Services for Apple devices.

We can fix iPhone X, iPhone 7 & 8, iPhone 6/6 s and iPhone 5/5 SE.

Screen Replacement

A cracked iPhone screen can ruin your device. We are going to replace it with grade A parts to bring back functionality of your device.

Battery Replacement

We offer full iPhone battery replacement and verification service. The service includes the new battery and labor.

Note: If the "Home Button" is damaged, we recommend you go to Apple for the repair to restore functionality to the fingerprint ID (Touch ID) feature. Also, the "Force Touch" feature will not be calibrated to Apple specifications during a screen repair, but it typically will remain functional.

Force Touch is a technology developed by Apple Inc. that enables touchscreens to distinguish between different levels of force being applied to their surfaces. Force Touch is a pressure-sensitive multi-touch technology.

Pricing Table

Apple Model

Screen Replacement

Battery Replacement

Galaxy S6

$299

$89

iPhone 5s

iPhone 5s

iPhone 5s

iPhone 5s

iPhone 5s

iPhone 5s

iPhone 5s

iPhone 5s

iPhone 5s

iPhone 5s

iPhone 5s

iPhone 5s

iPhone 5s

iPhone 5s

iPhone 5s

iPhone 5s

iPhone 5s

iPhone 5s

iPhone 5s

iPhone 5s

iPhone 5s

img_600x600_handiphone

 

Services for Samsung devices.

We can fix Samsung Galaxy S9, S8, S7 and S6 devices.

Screen Replacement

A cracked Samsung screen can ruin your device. We are going to replace it with grade A parts to bring back functionality of your device.

Most repairs are completed within 24 hours.

Battery Replacement

We offer full Samsung Galaxy series battery replacement on any Galaxy S6 or newer. The service includes the new battery and labor.

"Active" models require a screen replacement when doing a battery replacement.

Pricing Table

Samsung Model

Screen Replacement

Battery Replacement

Galaxy S6

$299

$89

Galaxy S6 Active

$289

$85*

Galaxy S6 Edge

$319

$89

Galaxy S6 Edge Plus

$379

$89

Galaxy S7

$299

$85

Galaxy S7 Active

$369

$85*

Galaxy S7 Edge

$429

$89

Galaxy S8

$329

$89

Galaxy S8 Active

$429

$89*

Galaxy S8 Plus

$419

$89

Galaxy S9

$439

$89

Galaxy S9 Plus

$455

$95

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* Galaxy "Active" battery replacement also requires a screen replacement.

Mobile Phone Repair FAQs

Can you fix the home button on an Apple iPhone?

If the home button is damaged, Ontrack can provide a replacement part during the screen repair. However, the fingerprint touch ID feature will no longer work because Ontrack does not have access to Apple's calibration machine.

Can you repair a water damaged phone?

Phones with water damage are not eligible for our repair service. If we receive a water-damaged phone for repair, we will contact you with a quote for data recovery services. You may choose to either have the phone returned or proceed with the data recovery service.

Do I have to provide the passcode to my mobile phone?

You must supply your phone's passcode to Ontrack so the screen or battery replacement service can be performed. Ontrack recommends that you change your passcode when the phone is returned to you.

Do I have to send my device to Ontrack?

Yes, we will need the device in order to provide the service.

Do you offer screen or battery replacement services for tablets?

Ontrack does not offer screen or battery replacement services for tablets or laptop computers.

Do you perform in-warranty repair work for Apple or Samsung phones?

Ontrack does not perform in-warranty repair work for Apple or Samsung, or phone carriers such as Verizon, AT &T, T-Mobile, or insurance plans they offer through Asurion.

How do I find my serial number and/or IMEI?

  • On newer iPhones, serial numbers and/or IMEIs are located on the "sim card” tray as noted below. If you remove the sim card/tray to locate the IMEI number - first power off the phone. After you record the IMEI number, please reinsert the sim card/tray back into the phone before shipping it. For iPhone 6 and below, the serial # is located on the lower portion on the back cover of the phone.
  • On Samsung phones, serial numbers and/or IMEIs on Samsung phones are often found under or below the battery if it has a removable battery. To locate, be sure the phone is powered off. Remove the back cover or battery cover. Gently lift up the phones battery and remove it from the main compartment. Locate the sticker that contains the devices Serial number and/or IMEI number. Record it and reassemble the device in reverse order. If you need assistance, please contact us.
  • To locate serial numbers and/or IMEIs on devices not listed here, please contact Ontrack.
iPhone (https://support.apple.com/en-us/HT204073) On the devices below, find the IMEI/MEID on the SIM tray:
  • iPhone XS
  • iPhone XS Max
  • iPhone X
  • iPhone 8
  • iPhone 8 Plus
  • iPhone 7
  • iPhone 7 Plus
  • iPhone 6s
  • iPhone 6s Plus 9023
On the devices below, find the IMEI/MEID (the MEID is the first 14 digits of the IMEI) on the back cover:
  • iPhone 6
  • iPhone 6 Plus
  • iPhone SE
  • iPhone 5s
  • iPhone 5c
  • iPhone 5
On the devices below, find the serial number and IMEI/MEID on the SIM tray:
  • iPhone 3G
  • iPhone 3GS
  • iPhone 4 (GSM model)
  • iPhone 4s 9
If you have an original iPhone, find the serial number and IMEI engraved on the back. iPad and iPod touch Find the serial number for your iPad Pro, iPad, or iPod touch on the back cover of the device. On an iPad (cellular model), you'll also find the IMEI. The MEID is the first 14 digits of the IMEI.

KLDiscovery Ontrack Canada Co, 155 Gordon Baker Rd Suite 100, North York, M2H 3N7, Canada (see all locations)