We'll collect your device and perform an evaluation, free of charge.

 

To begin, start by clicking on the type of media from which you need data recovered. The evaluation time for single hard drives (HDD and SSD), mobile phones and tablets is four hours*, and within 24 hours for RAID systems*.

  • Data recovery for mobile phones starts from £300 + VAT
  • Data recovery for single hard drives starts from £399 + VAT
  • A free evaluation may not be possible for deleted data/formatted media

*These are typical time frames and apply within normal business hours (Monday to Friday, 9am to 5pm). For an out of hours, emergency service, or for further assistance, please contact us on +44 (0)1372 741 999.

Step 1

Device Type
Step 2

Data Loss Reason
Step 3

Details & Evaluation

What type of device do you need data recovery for?

What is the main reason for your data loss?

What data is most important to you? Additional comments?

* The free evaluation may not be possible. Please contact us or enter your details and we will contact you as soon as possible. In case of assistance please call: +44 (0)1372 741 999

1. Contact details

2. Shipping details

Would you like to start your FREE evaluation and arrange a FREE pick up?:
Complimentary shipping is not available in your country.
By submitting this form you acknowledge that:
  • The free evaluation will be completed by KLDiscovery Ontrack Ltd (trading as Ontrack), Global House, 1 Ashley Avenue, Epsom, Surrey, KT18 5AD.
  • If we are unable to recover your data or you do not go ahead with the recovery, we are able to securely destroy your media. If you would like it returned to you the cost would be £9.60 (inc. VAT) for UK shipping.
  • You authorise Ontrack to begin the evaluation immediately. You have a period of 14 days in which to cancel the evaluation. In order to cancel, please email or call Ontrack.

**Devices affected by ransomware do not qualify for a free evaluation.

Upon receipt of your device, we will complete an evaluation in approximately four hours. After the evaluation, you will receive, if possible, a detailed report and a fixed price quote for the recovery work. There are no hidden fees and no commitment until you agree to the quote and choose to move forward. If you choose not to go ahead, we will ship your device back to you for £9.60. If we cannot recover your data, we will return your device free of charge.