Need server recovery?
Hardware failures, human errors, missing data, malware, cyber attacks and natural disasters. We've seen it all.
Ontrack engineers have experience with many different storage technologies and can successfully recover data from the oldest to the most recent NAS, SAN, DAS, SDS or server environments on the market.
We recover data
Recoveries and counting
Percent success rate
Years of experience
How fast do you need your data back?
We understand that when data is lost, timing can be critical. That's why we offer different recovery service levels to meet your needs.
Your data recovery will begin with a free evaluation that takes around 4 hours to complete (once your media has been received).
Standard7-10 business days
ExpressAverage of 3 business days
EmergencyAverage of 12-24 hours
Please note: these are average turnaround times and can vary depending on the severity of the situation, quantity of data and data transfer speeds.
How the data recovery process works
Four straightforward steps to get your lost data back.
Contact us 24/7/365 to get a free phone consultation. We will work with you to determine the most cost effective recovery solution and service level based on your specific needs.
Within a few hours of receiving your device, our engineers will inspect your device for free. You will receive a fixed price quote for the recovery work, including an overview of service levels and timeframes.
With your approval, our expert engineers will recover your data using proprietary tools and techniques. The recovery time will depend on your chosen service level and the complexity of the work involved.
Once your data has been recovered, we’ll send it back to you on a brand new external hard drive, which is encrypted for security and shipped via next day delivery.
Frequently asked questions
Are there any hidden evaluation costs?
The entire evaluation process is free and we target a four hour turnaround for the initial report.
What will the free report include?
The free evaluation report will provide you with an estimate (%) of data we expect to recover, along with a fixed price for the recovery work.
How long does the recovery take?
It varies, based on the service level you choose and the complexity of the recovery. Once the evaluation is complete, you will receive an estimated turnaround time.
How will my data be returned?
We will return your recovered data on a brand new external hard drive, which is shipped to you via courier. We can also return your failed device, or securely dispose of it for you.
Looking for more resources on Ontrack products and services? Access the Ontrack Knowledge Base!
We've built a library of FAQs, case studies, blogs and expert insights for all products and storage media types we service.
SD card and USB recovery
We know how devastating losing important data from your SD card or USB stick is, so we make it our priority to recover it for you.
Our data recovery specialists can access and extract photos and files from any portable storage media that has experienced a data loss.
We'll collect your device and perform an evaluation, free of charge.
Data recovery for single drives and smartphones starts from £478.80 (inclusive of VAT). The final price will be determined at the end of the evaluation, according to the complexity of the work involved and the urgency required.
To begin, start by clicking on the type of media from which you need data recovered. The evaluation time for single hard drives (HDD and SSD) is four hours*, and within 24 hours for RAID systems*. Other media, such as mobile phones do not require an evaluation to provide an accurate quotation.
*These are typical time frames and apply within normal business hours (Monday to Friday, 9am to 5pm). For an out of hours, emergency service, or for further assistance, please contact us on +44 (0)1372 741999.