With over 30 years of experience, we are the industry leader in data recovery.

Backed up by the world's largest R&D team in data recovery, as well as exceptional customer support, we make sure that your data recovery experience is first class. With Data Recovery services to suit customers ranging from home users to the largest businesses, Ontrack can help get your data back.

Request a free estimate

If data can be stored on it, we can recover it

Expert data recovery from any situation, any storage platform, anywhere, anytime.


Hard drive


SSD


Server


Tape


Desktop


Laptop


Mobile


Cloud


Virtual


RAID


Apple


CCTV DVR


Data Recovery for Individuals

We understand that data recovery can be a daunting prospect. Many of our customers may not have considered or even heard of data recovery before the need arises.

At Ontrack, we have a variety of service offerings to cater for individual customers, and a friendly Customer Support team to help take you through the process and explain how it all works. When you choose Ontrack, you get the backing and expertise of the world’s largest data recovery company, with the hands on support of a dedicated local team.

Data Recovery for Individuals
Stacked Hard Drives

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Data Recovery for Businesses

When data loss affects your business, time and precision are critical. Ontrack offers escalated service levels and a dedicated Data Services Representative to guide you through the data recovery process from start to finish.

Our team of engineers and global R&D team mean we have the tools and capabilities to help recover from any data loss situation. From SD cards to enterprise storage, no recovery is too small or too complex for Ontrack. Over 50,000 clients from small businesses to fortune 500 listed companies rely on our best-in-class data recovery services each year. With unmatched expertise to solve the most complex data loss challenges, Ontrack can help get your business data back.

Data Recovery for Businesses

Software Data Recovery Options

For devices that are still working correctly but have lost data due to logical issues such as corruption or accidental deletion, Data recovery software can be a good first step.

Ontrack EasyRecovery software for Windows and Mac allows you to perform precise file recovery of data lost through deletion, reformatting, and a number of other data loss scenarios. EasyRecovery Photo and EasyRecovery iPhone offer specialist tools for those unique data loss situations. Follow the link below for more information on what the different versions of EasyRecovery have to offer.

Data Recovery Software
Data Recovery Software

How the data recovery process works

Four straightforward steps to get your lost data back.

Consultation

Contact us 24/7/365 to get a free phone consultation. We will work with you to determine the most cost effective recovery solution and service level based on your specific needs.

Evaluation

Within a few hours of receiving your device, our engineers will inspect your device for free. You will receive a fixed price quote for the recovery work, including an overview of service levels and timeframes.

Recovery

With your approval, our expert engineers will recover your data using proprietary tools and techniques. The recovery time will depend on your chosen service level and the complexity of the work involved.

Return

Once your data has been recovered, we’ll send it back to you on a brand new external hard drive, which is encrypted for security and shipped via next day delivery.

Frequently asked questions

Are there any hidden evaluation costs?

The entire evaluation process is free and we target a four hour turnaround for the initial report.

What will the free report include?

The free evaluation report will provide you with an estimate (%) of data we expect to recover, along with a fixed price for the recovery work.

How long does the recovery take?

It varies, based on the service level you choose and the complexity of the recovery. Once the evaluation is complete, you will receive an estimated turnaround time.

How will my data be returned?

We will return your recovered data on a brand new external hard drive, which is shipped to you via courier. We can also return your failed device, or securely dispose of it for you.


How fast do you need your data back?

We understand that when data is lost, timing can be critical. That's why we offer different recovery service levels to meet your needs.

Your data recovery will begin with a free evaluation that takes around 4 hours to complete (once your media has been received).

Standard

7-10 business days

Express

Average of 3 business days

Emergency

Average of 12-24 hours

Please note: these are average turnaround times and can vary depending on the severity of the situation, quantity of data and data transfer speeds.


We recover data

569k

Recoveries and counting

90

Percent success rate

35

Years of experience


Join over a half million people and businesses who have trusted Ontrack to recover their data.


Global technology partners

Apple
Blancco
Cisco
Dell
IBM
Microsoft
NetApp
Oracle
Sandisk
Toshiba
VMware
Western Digital


We'll collect your device and perform an evaluation, free of charge.

Data recovery for single drives and smartphones starts from £478.80 (inclusive of VAT). The final price will be determined at the end of the evaluation, according to the complexity of the work involved and the urgency required.

To begin, start by clicking on the type of media from which you need data recovered. The evaluation time for single hard drives (HDD and SSD) is four hours*, and within 24 hours for RAID systems*. Other media, such as mobile phones do not require an evaluation to provide an accurate quotation.

*These are typical time frames and apply within normal business hours (Monday to Friday, 9am to 5pm). For an out of hours, emergency service, or for further assistance, please contact us on +44 (0)1372 741999.

Step 1

Device Type
Step 2

Data Loss Reason
Step 3

Details & Evaluation

What type of device do you need data recovery for?

What is the main reason for your data loss?

What data is most important to you? Additional comments?

* The free evaluation may not be possible. Please contact us or enter your details and we will contact you as soon as possible. In case of assistance please call: +44 (0)1372 741 999

1. Contact details

2. Shipping details

Would you like to start your FREE evaluation?:
Complimentary shipping is not available in your country.
By submitting this form you acknowledge that:
  • The free evaluation will be completed by KLDiscovery Ontrack Ltd (trading as Ontrack), Nexus, 25 Farringdon Street, London EC4A 4AB.
  • If you choose not to go ahead with the recovery after the evaluation, and would like your device returned, we will ship back to you for £9.60 (inc. VAT) for UK mainland shipping (next day service). Other delivery costs may vary. If you choose to go ahead and we cannot recover your data, we will return your device free of charge. Alternatively, we can securely destroy your media.
  • You authorise Ontrack to begin the evaluation immediately. During the free evaluation, you can cancel at any time. If you are a consumer and place an order, you have a period of 14 days in which to cancel the Order but you acknowledge that your right to cancel will be lost if Ontrack completes the evaluation before your notice to cancel is received. Full details for cancellation and your rights are set out in our Terms and Conditions. In order to cancel, please email or call Ontrack using the contact details provided or use the model cancellation form on our website.

For information on how we collect, process and retain your personal data, please see our Privacy Policy.