icon

Hard Drive FAQs

Ontrack performs hard drive recovery from any make, model, brand or operating system. We have experience with all types of data loss.

Why does my hard drive make clicking sounds?

Can you recover a water-damaged hard drive?

Is it safe to open my hard drive?

Can you repair a hard drive that isn’t spinning?

Will putting a bad hard drive in the freezer make it work?

Does hard drive data recovery always need to be performed in a cleanroom?


icon

Hard Drive Case Studies

For 35 years we have remained the world leader for recovering from all types of hard drive data loss scenarios. Let the experts at Ontrack help you get your data back.


icon

Hard Drive Blogs

What type of hard drive should I buy?

13 June 2019 by Tilly Holland

Choosing what hard drive to buy can become confusing due to the variety on offer. This blog aims to help you make an informed choice.

Read more


What is a hard drive head crash? (Video)

02 May 2019 by Michael Nuncic

In this next video blog, we explain what a hard drive head crash is and what to do if you experience one.

Read more


How to fix a corrupted hard drive

31 July 2020 by Tilly Holland

Read more


The four most common physical failures in hard drives

01 March 2016 by Michał Cieślik

Over many years I’ve grown familiar with hard drives and their pros and cons. In this post I will focus on the physical failures they can present.

Read more


Mean Time Between Failures: Can it help predict hard drive failure?

19 May 2015 by Sam Wiltshire

Read more


Recovering files from a hard drive with Ontrack EasyRecovery

23 April 2014 by Michael Nuncic

Read more


How to recover your data when your hard drive is saying it needs formatting using Ontrack EasyRecovery

14 March 2014 by Mikey Anderson

Read more


How to recover files from a formatted hard drive using Ontrack EasyRecovery

11 March 2014 by Mikey Anderson

Read more


What is a hard drive head crash?

13 December 2013 by Miriam Gandia-Roca

Read more


Land a-hoy! The tale of two hard drives on a seafaring adventure.

16 October 2012 by Pedro Vasconcelos

Read more



Start your data recovery now with a free consultation.

Contact our team of experts. Ontrack accommodates everyone – from the largest government or enterprise organisation to an individual who may have lost their digital photos and everyone in between.

Step 1

Device Type
Step 2

Data Loss Reason
Step 3

Details & Evaluation

What type of device do you need data recovery for?

What is the main reason for your data loss?

What data is most important to you? Additional comments?

* The free evaluation may not be possible. Please contact us or enter your details and we will contact you as soon as possible. In case of assistance please call: +44 (0)1372 741 999

1. Contact details

2. Shipping details

Would you like to start your FREE evaluation and arrange a FREE pick up?:
Complimentary shipping is not available in your country.
By submitting this form you acknowledge that:
  • The free evaluation will be completed by KLDiscovery Ontrack Ltd (trading as Ontrack), Global House, 1 Ashley Avenue, Epsom, Surrey, KT18 5AD.
  • If we are unable to recover your data or you do not go ahead with the recovery, we are able to securely destroy your media. If you would like it returned to you the cost would be £9.60 (inc. VAT) for UK shipping.
  • You authorise Ontrack to begin the evaluation immediately. You have a period of 14 days in which to cancel the evaluation. In order to cancel, please email or call Ontrack.