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Mobile Recovery FAQs

Access our FAQs on mobile recovery best practices, Ontrack capabilities, and more!

Is rice a good solution for a wet phone?

How does the mobile data recovery service work?

I’ve forgotten my mobile phone passcode, can you help?

Can you recover deleted text messages?


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Disabled Mobile Device FAQs

When you need a secure solution to regain access to critical data due to a forgotten PIN or a disabled phone, we can help.

Do I have to send my device to Ontrack?

How will my device be returned to me?

How do I pay?

How much does the service cost?

How long will it take to access my device

What if you can’t get into my device?

Should I keep my phone powered on?

How should I ship my device?

How do I find my serial number and/or IMEI?

What disabled/inaccessible devices do you support as part of this service offering?


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Mobile Recovery Case Studies

Whether you have a cell phone, tablet or music player, we can perform our professional mobile recovery service on your device, and where possible, repair it back to working order.


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Mobile Recovery Blogs

07 March 2017 by Michael Nuncic

We all use apps on our mobile devices, but are we unknowingly giving away our personal data? Find out what effect apps can have on our data privacy.

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14 March 2019 by Michael Nuncic

The rising costs of smartphones have turned consumers to second hand and refurbished devices. But, how do you ensure your personal data is safe when you trade in or sell your device?

Read more


15 July 2014 by Vertical Leap

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Start your data recovery now with a free consultation.

Contact our team of experts. Ontrack accommodates everyone – from the largest government or enterprise organisation to an individual who may have lost their digital photos and everyone in between.

Step 1

Device Type
Step 2

Data Loss Reason
Step 3

Details & Evaluation

What type of device do you need data recovery for?

What is the main reason for your data loss?

What data is most important to you? Additional comments?

* The free evaluation may not be possible. Please contact us or enter your details and we will contact you as soon as possible. In case of assistance please call: +44 (0)1372 741 999

1. Contact details

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By submitting this form you acknowledge that:
  • The free evaluation will be completed by KLDiscovery Ontrack Ltd (trading as Ontrack), Global House, 1 Ashley Avenue, Epsom, Surrey, KT18 5AD.
  • If we are unable to recover your data or you do not go ahead with the recovery, we are able to securely destroy your media. If you would like it returned to you the cost would be £9.60 (inc. VAT) for UK shipping.
  • You authorise Ontrack to begin the evaluation immediately. During the Free Evaluation, you can cancel at any time. If you are a consumer and place an Order, you have a period of 14 days in which to cancel the Order but you acknowledge that your right to cancel will be lost if Ontrack completes the evaluation before your notice to cancel is received. Full details for cancellation and your rights are set out in our Terms and Condition. In order to cancel, please email or call Ontrack using the contact details provided or use the model cancellation form on our website.