Ontrack PowerControls Knowledge Base

• You make a brick-level backup with another physical Microsoft Exchange mailbox server to restore all or single emails
• If you prefer an easy and reliable way, you use Ontrack PowerControls

You can recover a single email from tape by using Ontrack PowerControls for Microsoft Exchange. To access a single email, you just have to import an existing Exchange database file (.edb) or Personal Storage file (.pst) into the software. By doing so, you now have full access to the emails inside the Exchange or Outlook database file. Then, you can easily find the email required by using the advanced search functions, selecting the item and copying and pasting the email to any location.

With Ontrack PowerControls for Exchange you can perform a full backup of your Exchange server with your standard backup software. Ontrack PowerControls for Exchange restores and extracts individual mailboxes, folders, attachments, calendar items, or any number of duplicate or unique messages directly to your production Exchange server or any .pst file. You can then have full access to all the information stored inside the mail server for legal or compliance related purposes. With the advanced find functions of Ontrack PowerControls, it is easy to search by matching keywords, excluding keywords, dates, senders, subjects, and recipients.

To restore items

• In the Source pane or Find in Sources window, copy the item from the item list.
• In the Target pane, paste the items into a folder or list in the target server.
• Note: You can also drag an item from the Source pane to the Target pane.

• You can restore from the items list in the Source panel or the Find in Sources window.
• Restoring individual items does not preserve the directory structure of the restored items.
• “Pages” item types may switch their content type when restored; however, metadata is preserved. In this scenario, the content type becomes the default content type for the list. For example, the content type on the source would be “Welcome Page,” but after restoring, the content type would be “Page.”
•  When restoring an item with moderation status (or approval status) of “Pending”, the author and editor are updated to “System Account.”
•  When restoring items to Microsoft Office SharePoint Server 2010 and later, set the Content Approval to No in the Library (or List) Settings > Versioning setting for that particular list to avoid loss of version numbers and moderation status changes. Content Approval can be set to Yes after restoring.

You can drag or copy and paste to restore a mailbox to a target PST root node or folder, or to a Microsoft Exchange Server root node, mailbox, or folder.

1. In the Source pane, copy a mailbox (for example, User 1).
2. In the Target pane, paste the mailbox into a folder, mailbox, PST root node, or Microsoft Exchange Server root node.
3. In the Copy Progress window, verify your results to make sure that your messages from all mailboxes were copied to the target destination.
4. In the Copy Progress window, click Close to return to the Ontrack PowerControls main window.
5. All unduplicated messages in a mailbox are restored and their directory structure is preserved. If the mailbox does not exist in the target destination, a folder with its name is created.

Ontrack® PowerControls™ will require the user to have a backup of the Office 365 mailbox to use as a source to perform a restore operation. Connect to the backup using the Source Wizard. Backups can be in .pst or .edb format. For .edb, locate the desired mailbox. If .pst, verify this backup corresponds to the correct mailbox. Use the Wizard to connect to the target Office 365 mailbox. Office 365 will require Active Directory credentials to access the target mailbox. Drag and drop the mailbox/pst from the source to the target mailbox.

Use Ontrack® PowerControls™ to connect to the Exchange Server as a Target.

• Click Find in Target, and then, in the Target pane, select the folder (for example, mailbox(es), Inbox) you want to search. The selected folder(s) define the scope of the search.
• In the Search for words box, enter one or more words or phrases if you want to execute a keyword search using Boolean syntax, for example [“dog” AND “cat” AND “mouse”] OR [“rat]. Use the Exclude words box to refine the search.
• Select where to search using Search In, and select one or more of the following checkboxes: Message Subject, Message Body, Attachment File Name(s), or Attachment Text.
• Ontrack PowerControls has the ability to search multiple levels of embedded message items. Select Attachment Text in the Select in the checkbox. For Date, select an action performed on the document (such as Received, Sent, or Due) and qualify with dates for After, Before, or both. To preview the message items returned by the search, click the Preview checkbox.

Ontrack PowerControls has the ability to further refine the search by applying additional filter criteria to the search results. In the Results area, select the message items you want to export.

• On the Tools menu in the Find in Exchange Target window, click Export.
• On the Tools menu, click Export.
• On the toolbar, click the Export icon. Right-click the mailbox, folder, or public EDB root, and on the shortcut menu, click Export. The Export Mailbox or Export Folder window appears. In the Format box, select PST, MSG, or TXT. In the Export to File or Export to Folder box, do one of the following: If you selected the PST format, enter the name of the resulting PST file. If you are exporting a mailbox, the name of the PST file defaults to the name of the mailbox (which can be modified).
• If you selected the MSG or TXT format, enter the location of the exported mailbox, folder, or public EDB file. Select the Export Subfolders checkbox if you want to export all of the subfolders for the selected mailbox or folder. Filter by date range if desired. Click Export.

The following instructions show you how to restore a site to a target destination using Ontrack PowerControls for SharePoint:

• In the Source pane, copy a site.
• Paste the site into the desired location of the Target pane.
• Note: You can also drag a site in the Source pane to the Target pane.
• If the source site is pasted into the root node of a target, the Select Site Collection URL dialog box appears. Select the web application and site collection URL and enter the primary site collection administrator information to copy the site by doing the following:
• In the Select a Web Application drop-down list, select the web application to be used as the target server.
• In URL, view the web application URL label. This is the base URL where the new site collection will be located
• In the Managed Path drop-down list, select the managed paths that reside in the target server for the selected Web Application. The contents of this list changes based on the Web Application selected. If you want to have a specific URL other than “/site/” for a site collection, you need to select a managed path.
• If you select a managed path with Explicit Inclusion, a single Microsoft Office SharePoint Server site can be created for the given URL, so nothing more is required. If you select a managed path with Explicit Inclusion, the Site Name field will be disabled.
• Note: This option may not be available if a site has already been created for
• the given path.
• Example: http://servername:portnumber/Sales
• If you select a managed path with Wildcard Inclusion, you can create further site collections under the specified managed path. The Site Name field is enabled, and you can create the site name which is appended on the path URL. In this case you must specify a Site Name for the new site collection.
• Example: http://servername:portnumber/Manufacturing/Group1 and http://servername:portnumber/Manufacturing/Group 2.
• If the Site Name box is enabled, enter a site name for additional website addresses.
• Note: The following characters cannot be used in the site name: " # % & * : < > ? \ /{ } ~. The site name also cannot start with an underscore character "_".
• In the Authentication Mode drop-down list, select Windows Authentication or Forms Authentication.
• In the Primary Site Collection Administrator box, enter the following depending on the mode of authentication you are using:
• If you are using Windows Authentication, enter the domain and username of the user that will be the primary site collection administrator. This username must be in the Domain\Username format. Ontrack PowerControls will use this username to connect to the new site collection after it has been created.
• If you are using Forms Authentication, enter the username of the user that will be the primary site collection administrator. Ontrack PowerControls will use this username to connect to the new site collection after it has been created.
• In the Password: box, enter the password for the primary site collection administrator.
• The username and password are validated for the primary site collection administrator, so the site collection will not be created until the correct password is supplied for the site collection administration.
• Click OK. The source site is copied into the target site.
• In the Copy Progress window, verify your results to ensure that your sites were copied to the target destination. You can also print or save the copy report by doing one of the following.

  Click Print to print the copy report.

  Click Save to save the copy report as a text file.

• In the Copy Progress window, click Close to return to the main window.
• Guidelines for Restoring a Site
  • Site Quotas for parent-level sites will not be restored.
  • For site and list permissions, if a matching group exists on the target, the site or list will use the target group’s permission levels and users associated with that group. If the target group has different users or permissions levels than the source, the site or list will now use the target’s permissions.
  • Quick Links for sites that contain a Pages List (Publishing Site, Personalization Site, etc.) may appear differently after restoring a site. Once a page type document (Page, Article Page, Master Page, etc.) is checked into a pages site, a Quick Link is added. Since
  • Ontrack PowerControls does not restore the checked-out state, items are assumed to be checked in. Therefore, additional Quick Links may appear after the site has been restored.
  • When restoring a site collection from Microsoft Office SharePoint 2007 to Microsoft Office SharePoint 2013 with the 2010 Experience, the following site collections are blocked:
  • Enterprise
    • Records Center
    • Site Directory
    • Report Center
    • Search Center with Tabs
    • My Site Host
  • Publishing
    • Collaboration Portal
    • Publishing Portal
  • When restoring a site with unique master page from Microsoft Office SharePoint 2007 to Microsoft Office SharePoint 2013 with the 2010 Experience, the default look and feel is applied. To restore the original master page look and feel, add the master page to the
  • Master Page Gallery list and change the master page in Site Settings.
  • Note: The master page should be prepared for Microsoft Office SharePoint Server 2013.
  • Also, all files referenced in the master page file must exist on the target.

• Restoring sites to a Microsoft Office SharePoint Server 2013 or later target may produce duplicate “Site Contents” links in the site’s “Current Navigation” pane.

The following instructions show you how to restore a folder to any target destination using Ontrack PowerControls for SharePoint:

• To restore a folder
• 1. In the Source pane, copy a folder.
• 2. In the Target pane, paste the folder into a folder or list.
• Note: You can also drag a folder from the Source pane to the Target pane.
• 3. In the Copy Progress window, verify your results to make sure your items from all folders were copied to the target destination. You can also print or save the copy report by doing one of the following.
  • Click Print to print the copy report.
  • Click Save to save the copy report as a text file.
• 4. In the Copy Progress window, click Close to return to the main window.
• Guidelines for Restoring a Folder
  • Folders may not have their created and/or modified date preserved when restored.
  • The moderation status (or approval status) of a folder is not retained. The status of a folder that has been restored is always “Approved.”

The following instructions show you how to restore a list to any target destination using Ontrack PowerControls for SharePoint:

• In the Source pane, copy a list.
• In the Target pane, paste the list into a site.
• Note: You can also drag a list in the Source pane to the Target pane.
• In the Copy Progress window, verify your results to make sure that your lists were copied to the target destination. You can also print or save the copy report by doing one of the following.
  • Click Print to print the copy report.
  • Click Save to save the copy report as a text file.
• In the Copy Progress window, click Close to return to the main window.
• Guidelines for Restoring a List
  • When restoring a list that contains a lookup column that includes a field column that references a list that does not exist on the target:
    • For Microsoft Office SharePoint Server 2013, when browsing to the restored list, a “File Not Found” error appears. To correct, manually remove the lookup field reference columns from the restored list.
    • For Microsoft Office SharePoint Server 2016, the lookup field reference column will be empty.
  • Note: When creating or editing a Lookup column, you can include a field column by selecting any of the “additional fields” columns associated with the lookup.
  • Summary links columns do not function correctly after a list is restored if the target does not have the Workflows site collection feature activated. Attempting to edit any restored items displays an XSLT error. To resolve the issue, enable the Workflows site collection feature.
    • Note: Summary Links columns can only be added to Issue Tracking lists.
  • For Microsoft Office SharePoint Server 2013, restored lists may be added to a site’s quick links.