Dedicated resources and information to help grow your data recovery business.

As an Apple Authorised Service Provider, you can benefit from resources and training materials to generating data recovery awareness, produce leads and increase customer loyalty.

Program benefits

Apple has collaborated with Ontrack and its Ontrack Data Recovery team to develop an online portal specifically designed to meet the needs of Apple Authorised Service Providers and their customers.

  • Fast, efficient online Apple warranty job registration
  • Automated reporting to Apple:
    • No impact on Service Excellence
    • KBB return window extended
    • Data recovery parts excluded from KBBTAT scoring
  • Sales and marketing tools to grow business
  • Professional service by recognised industry leader
  • Over 30 locations and labs worldwide
  • Escalated service levels available
  • New, innovative recovery solutions for all Apple devices
Register a job
Apple warranty job registration

Apple data recovery experts

Your AASP benefits

  • Free inbound and outbound media shipping
  • Free comprehensive evaluation
  • No recovery, no fee policy
  • Real-time, 24-7 online job tracking
  • Service options to fit all budgets and timelines
  • All Apple warranties remain valid
  • Access to Apple Certified engineers with extensive recovery experience
  • Reseller discounts or referral commissions available
  • Resell additional solutions to support your customer’s data lifecycle

Apple recovery: all models, all versions.

Mac system recovery
  • Mac Pro
  • Mac Mini
  • MacBook
  • MacBook Air
  • MacBook Pro
  • iMac
  • G4
  • G3 and older
  • Apple TV
  • TimeMachine
Mac server recovery
  • Xserve
  • Xserve RAID
  • Xsan
  • OSX Server
Mac application recovery
  • iLife
  • iWork
  • Aperture
  • iPhoto
  • Logic Studio
  • Logic Express
  • Final Cut Studio
  • Final Cut Studio Pro
  • Microsoft Entourage
  • Apple Mail
Mac operating system recovery
  • Mac OS 2.x - 10.x
  • Mac Server OS 10.x
  • Xsan 1.x - 2.x

Our data recovery process

Four simple steps to get lost data back for your customers.


Contact us 24/7/365 to get a free phone consultation. We will work with you to determine the most cost effective recovery solution and service level based on your specific needs.


Within a few hours of receiving your device, our engineers will inspect your device for free. You will receive a fixed price quote for the recovery work, including an overview of service levels and timeframes.


With your approval, our expert engineers will recover your data using proprietary tools and techniques. The recovery time will depend on your chosen service level and the complexity of the work involved.


Once your data has been recovered, we’ll send it back to you on a brand new external hard drive, which is encrypted for security and shipped via next day delivery.


More resources and training

Check out the Authorised Partner Resource Centre to access your marketing resources, sales tools and training materials.

Visit resource centre