We partner with NetApp® to provide cutting edge recovery solutions for all of their enterprise-class NAS and SAN data storage systems.

Ontrack is the only company in the world with the expertise to recover data from ONTAP storage for NetApp systems.

Ontrack are recommended by NetApp

Since 2003, Ontrack has partnered with NetApp to provide cutting edge recovery solutions for all of their enterprise NAS and SAN data storage systems. Ontrack has vast knowledge of NetApp systems, and the expertise to recover data from ONTAP and SANtricity managed storage as well as all NetApp product lines.

Ontrack and NetApp were honoured with the 'Best of Show Award' at Flash Memory Summit 2019.

logo_netapp

NetApp data recovery experts

Our capabilities

Ontrack engineers are experts at recovering data from NetApp’s WAFL file system. Combining pioneering research with NetApp’s R&D, Ontrack’s global engineering team has the expertise to recover missing or corrupted data from any NetApp storage system.  

Our global R&D team has developed proprietary software tools and perfected the process to perform successful data recoveries from any NetApp system. Combined with just-in-time development solutions, 35 years of data recovery expertise and world class customer service, Ontrack are the industry leaders you can trust. 

We can recover:

  • Deleted files from WAFL or iSCSI volumes
  • Deleted or corrupted virtual disks 
  • Deleted volumes 
  • Deleted aggregates 
  • WAFL file system corruption
  • Hard drives and RAID failures 
  • SolidFire (Element OS) 

What NetApp products does Ontrack support?

In addition to our success working with the WAFL file system, Ontrack can recover from all enterprise and mid tier products as well as entry level NAS and SAN products.

If you don’t see your NetApp product listed, don’t worry, we can still recover data from it. Contact us for more information about how we can help you with your specific product and data loss situation.

Storage systemsPlatform OSProtocolsProtection products
All Flash FASData ONTAP/WAFLSANSnapMirror
E-Series All FlashSANtricityNASSnapVault
FAS Hybrid Storage Systems iSCSIMetroCluster
E-Series Hybrid Storage Systems   
FAS Storage Systems   
E-Series Storage Systems   
SolidFire All-Flash Array   
FlexArray   

Our data recovery services

Contact our specialists immediately if you’ve experienced a data loss to receive a free consultation with our data recovery engineers.

Time can be critical, and the odds for successful data recovery are higher when no previous attempts have been performed. Decades of experience confirm that this is critical for saving your valuable data. Data recovery for NetApp systems can be performed through our in lab, remote, and onsite services. 

In lab

The best recovery option for any type of system, no matter what the data loss situation is. This recovery service is provided in our state of the art data recovery lab and ISO-5/Class 100 cleanroom environment to ensure the safety of your data.

In lab recovery

Remote

Your data is recovered remotely without your media ever leaving your premises. We connect to your system via the Internet to perform a live recovery. Only available when the system is still operational and not physically damaged.

Remote Data Recovery

Onsite

If your system cannot leave your premises, our engineers can bring their recovery expertise to you. This option is only available for an emergency service. For onsite data recovery, the system must be operational.

Onsite recovery

icon

NetApp Case Studies

Ontrack is assisted by NetApp’s technology to solve a ransomware infection.

Feb 20, 2020, 16:37 PM
Title : Ontrack is assisted by NetApp’s technology to solve a ransomware infection.
Situation header :
Solution header :
Resolution header :
Client :
A single user’s laptop at a large pharmaceutical company was infected with CryptoLocker ransomware.

This malware encrypts the user’s files and withholds the encryption key until you pay the ransom amount. The laptop was connected to the corporate network which allowed the malware to infect a CIFS volume which was set up as a file share on a NetApp FAS. The malware was able to infiltrate the file share and encrypt the majority of the files. The IT team was not notified of the infection until after the backup retention period had expired, meaning that the backup contained only encrypted data. The total impact resulted in inaccessible data on:

■ 46 drives

■ 1 aggregate

■ 1 volume infected on a RAID-DP

To perform the recovery, the aggregate needed to be taken offline, which affected 17 volumes in total.
The customer brought their 46 drives into our New Jersey lab for evaluation and Ontrack engineers got to work on a solution.

The engineering team from Ontrack:

■ Virtually rebuilt the RAID groups which were strewn across 10 different shelves

■ Virtually rebuilt the aggregate

■ Virtually rebuilt the critical volume

An additional challenge on this recovery was that the aggregate was in use for two weeks after the incident occurred which resulted in some data being overwritten.
Ontrack was able to virtually rebuild the volume containing the CIFS share and encrypted data.

Leveraging NetApp’s proprietary OS (OnTap) and file system (WAFL), Ontrack engineers used multiple consistency points to “walk back” in time to find and merge unencrypted copies of the critical data to return to the customer. This type of ransomware recovery is only possible on storage like NetApp’s FAS because of the way the data is stored on the volume.
Categories : Ransomware - SME
Tags :

Service levels

Need your data back quickly? We can help with our range of data recovery service levels.

Standard

10 business days

Express

Average of 3 business days

Emergency

Average of 12-24 hours

Our initial consultation is always free. We work closely with our customers to provide an overview of our recommended course of action, the outlook for success, timing, and costs involved. Customers are never charged until they approve a documented path forward for their data recovery job. Estimates for evaluations and recovery can vary depending on customer urgency, device type, capacity, number of files, transfer speeds, and complexity of the data loss situation.



We'll collect your device and perform an evaluation, free of charge.

Data recovery for single drives and smartphones starts from £478.80 (inclusive of VAT). The final price will be determined at the end of the evaluation, according to the complexity of the work involved and the urgency required.

To begin, start by clicking on the type of media from which you need data recovered. The evaluation time for single hard drives (HDD and SSD) is four hours*, and within 24 hours for RAID systems*. Other media, such as mobile phones do not require an evaluation to provide an accurate quotation.

*These are typical time frames and apply within normal business hours (Monday to Friday, 9am to 5pm). For an out of hours, emergency service, or for further assistance, please contact us on +44 (0)1372 741999.

Step 1

Device Type
Step 2

Data Loss Reason
Step 3

Details & Evaluation

What type of device do you need data recovery for?

What is the main reason for your data loss?

What data is most important to you? Additional comments?

* The free evaluation may not be possible. Please contact us or enter your details and we will contact you as soon as possible. In case of assistance please call: +44 (0)1372 741 999

1. Contact details

2. Shipping details

Would you like to start your FREE evaluation?:
Complimentary shipping is not available in your country.
By submitting this form you acknowledge that:
  • The free evaluation will be completed by KLDiscovery Ontrack Ltd (trading as Ontrack), Nexus, 25 Farringdon Street, London EC4A 4AB.
  • If you choose not to go ahead with the recovery after the evaluation, and would like your device returned, we will ship back to you for £9.60 (inc. VAT) for UK mainland shipping (next day service). Other delivery costs may vary. If you choose to go ahead and we cannot recover your data, we will return your device free of charge. Alternatively, we can securely destroy your media.
  • You authorise Ontrack to begin the evaluation immediately. During the free evaluation, you can cancel at any time. If you are a consumer and place an order, you have a period of 14 days in which to cancel the Order but you acknowledge that your right to cancel will be lost if Ontrack completes the evaluation before your notice to cancel is received. Full details for cancellation and your rights are set out in our Terms and Conditions. In order to cancel, please email or call Ontrack using the contact details provided or use the model cancellation form on our website.

For information on how we collect, process and retain your personal data, please see our Privacy Policy.