Ontrack helps a UK leading IT company recover over 60 VMs

Critical customer data was lost, preventing hundreds of clients from carrying on with their normal online businesses. As safeguarding their customers’ data and accessibility was the main priority, they needed a trustworthy data recovery partner who could achieve a full and speedy recovery and be back up and running as soon as possible.

Knowing they could provide the best recovery services in the market, it was the obvious partnership to get through this situation. Due to the critical nature of the loss and the amount of people affected, once Ontrack was contacted, a senior engineer visited the customer’s premises that same day to assess the situation. Once there, he performed a KVM recovery on-site to assess how much of the data was recoverable. After working on the drive all night, the recovery proved successful.

A further proof of concept exercise was requested by the client so four KVMs were brought back to the Ontrack laboratory in Epsom to perform simultaneous recoveries to discover how much data and how quickly it could be accessed. With several engineers working around the clock to complete the recoveries as soon as possible, these were successfully completed in only 4 days. The client then gave the green light to Ontrack to continue with the recovery of all the missing data from the remaining KVMs.