Please provide details of your data loss situation


Items denoted with * are required.

Ontrack does not supply customer information to other third parties. Refer to our privacy policy for further details.

We will respond:

  • During business hours (9am - 6pm Hong Kong time Monday-Friday): During normal business hours (9:00AM to 6:00PM, GMT +8:00), a data recovery specialist will call you as soon as possible.
  • Outside business hours: the next working day.
  • Emergency recovery requests: If you need immediate data recovery assistance, please call +852 5808 7353 .