Ontrack and Lenovo understand how important your data is. That's why we've teamed up to provide you the best protection you can get with the Data Recovery Protection Plan. Ontrack are a close partner of Lenovo and are authorised to unseal hard disk drives for the purpose of data recovery - Ontrack Data Recovery will not void your Lenovo warranty. Please call us at +852 5808 7353 or email ask.hk@ontrack.com to work with a data recovery specialist if you have any queries.

Service Benefits:

  • Safe handling of your files with fast, secure and confidential data recovery.
  • Expert data recovery performed by experienced professionals in Hong Kong’s most advanced data recovery clean room environment.
  • 1 year Free data recovery service for external storage.*
  • 1 year Free data recovery service for internal storage.*
  • Local service location in Central Wanchai.

* Valid from date of invoice. See here for covered products sold thru authorised Hong Kong distributors.

Ontrack are experts in data loss and have extensive expertise in all types of mechanical or software-related issues that result in the inaccessibility of your files on your hard drive.

This Service Includes:

  • One data recovery attempt for all types of hard drives for the following listed external and internal storage models sold thru authorised Hong Kong distributors.
  • This service is on a reasonable effort basis and does not guarantee the recovery of (all) data in all cases.
    • External hard drives covered.
    • Internal hard drives covered.
  • Access to a service portal to view the status of the data recovery process and the evaluation report.
  • The complimentary data recovery programme will be voided if there is a manufacturer's recall.
  • The internal drives are covered as a standalone function (RAID not covered).
  • Read full terms and conditions.
  • Please register within 30 days of purchase with legitimate computerized printed receipt to claim the complimentary data recovery coverage. Otherwise, the complimentary data recovery plan will not be honoured.

Product Registration to Activate Protection Plan

Congratulations on the purchase of your new Lenovo products! Simply fill in the form to start your complimentary data protection plan.

Fill out the registration form below to activate the Ontrack Data Recovery Protection Plan. Click Choose File to upload a scan or copy of your proof of purchase of your device. For devices that come with a 3 year support coverage, please email us directly at ask.hk@ontrack.com to activate the program.

In case the HDD need to be dismantled for data recovery services which will void the original manufacturer HDD warranty, customer need to buy and pay for a new HDD replacement (the new HDD can be bought from Lenovo Service Center)

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