Ontrack and QNAP understand how important your data is. We've teamed up to provide you the basic Data Recovery Protection Protection Plan. Please call us at 3704 8688 to work with a data recovery specialist if you have any queries.

Service Benefits:

  • Safe handling of your files with fast, secure and confidential data recovery service.
  • Expert data recovery performed by experienced professionals in Hong Kong data recovery clean room environment.
  • 1 year Free data recovery service for QNAP 1 to 4 bays models with a maximum of 4x 4TB hard drive capacity sold through authorised Hong Kong distributors.

Ontrack are experts in data loss and have extensive expertise in all types of mechanical or software-related issues that result in the inaccessibility of your files on your hard drive.

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This Service Includes:

  • One data recovery attempt for the following listed models* sold thru authorised Hong Kong distributors. This service is on a best effort and does not guarantee the recovery of (all) data in all cases.
    • The coverage is for the following data loss scenario only:
    • Deleted data
    • Disk Reformat
    • Overwritten data
  • Reformat cases do not include the changes of RAID condition- which means rebuild, degrade, deleted, overwrite of RAID setting etc.
  • Customer shall provide their own backup media together with the failure QNAP to Ontrack. Ontrack's back up media will be applied with additional charges if customers do not provide backup media during the job submission stage.
  • For data recovery services required outside the coverage, customers will enjoy a 10% discount on the recovery fees. There will be no evaluation fee charged.
  • Please make an appointment before delivering the NAS to us.
  • The complimentary data recovery programme will be voided if there is a manufacturers’ recall.
  • Please register within 30 days of purchase of QNAP and New Harddisks with legitimate computerized printed receipt to claim the complimentary data recovery coverage. Otherwise, the complimentary data recovery plan will not be honoured. The time gap for purchases of QNAP & Harddisks shall be within 7 days.
  • For encrypted drives, customers will need to provide the proper encryption credentials. Without providing the proper encryption credential details, we will not be able to decrypt the data and proceed with the data recovery process.
  • Please note that there is no guarantee that data can be fully recovered in all cases; recovery is subjective to the conditions of the failed hard drives like media corruption, mechanical failure and physical damage to the platter.
  • This service only covers the data recovery process and the return of data to the end user. It does not cover the repair and/or replacement of faulty hard drives. This is generally covered by product warranties. Contact your supplier for more information.
  • Read full terms and conditions.

Product Registration to Activate Data Recovery Protection Plan
Congratulations on the purchase of your new QNAP NAS! Simply fill in the form to start your complimentary data protection plan.

Fill out the registration form below to activate the 1 year Ontrack Data Recovery Protection Pack. Click Choose File to upload a scan or copy of your proof of purchase of your device.