Helping businesses for over 30 years
Over the years we’ve helped thousands of businesses, big and small, recover their critical business data.
Whether you have lost data from a desktop drive or a complex Enterprise Data Storage system, our data experts have seen it all.
Timing is critical
We understand data can be very time-sensitive and offer different service levels to meet our customer’s needs.
5-10 business days
2-3 business days
We work 24/7
We work 24/7
At each service level, our engineers analyze your media, determine the condition of the data and provide you with an option to receive an online report showing all recoverable files BEFORE you need to make decisions to proceed with our service.
Please note: Time estimates are averages for most jobs and can vary depending on the severity of the failure.
Your data security - our concern
All Ontrack facilities are secured environments with CCTV monitoring. All office staff and engineers are background checked. Ontrack follows strict IT security protocols and are audited every year. Currently we follow SAS70 certification. We can provide secure transport of media, or provide on-site or remote services in cases where data cannot leave your facilities. All recovered data is returned on encrypted media to ensure your data security.
Why choose us?
While other companies claim to be world leaders, here are the facts -
Ontrack is the oldest and largest Data Recovery company in the world. We performed the World’s First Data Recovery way back in 1987 and have been building on that experience and expertise ever since.
Ontrack offer completely transparent and honest pricing and services. The prices we quote are all inclusive, and are the most you will ever pay for a data recovery through us. We do not have any hidden fees, or escalated pricing for “difficult” or “special” cases.
Ontrack have unrivalled resources in the Data Recovery market. In addition to a team of local, Australian Data Recovery experts, we have a worldwide network of hundreds of engineers and developers ready to assist if required.
We’ve seen your problem before. Worldwide, Ontrack complete over 50,000 recoveries every year – from memory cards right up to the most complex Enterprise Data Storage systems. No matter what your issue is, or how you’ve lost your data, we’ve seen it before and can give you the very best chance to recover your data.
Every week in Australia we recover data from media that other companies have deemed unrecoverable. The first attempt at Data Recovery is generally the best chance you have at recovering your data, so bring it to the people who can get it back the first time.
They don't call us the world leader for nothing...
Don't just take our word for it; hear what our customers have to say:
"I cannot thank you enough for your wonderful service; an outstanding result! You've been extremely helpful throughout this process, and an absolute delight to deal with. I would not hesitate to recommend you in the future."Kate
"Thank you so much for retrieving our data Ontrack! After hearing that it was virtually impossible to retrieve our lost data from our hard drive, we are so lucky we decided to get a second opinion! Really great service, speedy, communicative and professional.", Inside Out Magazine
"Ontrack scored 10 out of 10 – communication, speed, response, recovery. I would definitely recommend their services to other businesses.", Uprising Beach Resort
"For someone who likes to be in control and doesn’t like surprises, it was uncomfortable not knowing whether everything could be saved. In the end, Ontrack did manage to get it all back for me!", Bredberg Photography
"In retrospect we probably should have just called Ontrack right at the start. They provided awesome customer service.", Global Technologies