The Kroll Ontrack advantage

We are authorised by major HDD manufacturers, including Western Digital*, Fujitsu*, Hitachi*, Samsung* and Toshiba* to unseal hard disk drives for recovery without voiding the manufacturer warranty.

Media types

  • SATA, SCSI, SAS, Fibre Channel
  • USB, Firewire, eSATA external/portable hard disk drives
  • Other*

Hard drive brands

Hard drive recovery pricing

Send us your failed hard drive and receive a free data recovery evaluation report and quote within 24hours* Free shipping provided.

*For single HDD’s/SSD’s up to 4TB

Data recovery from $550 (inc GST)

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Mechanical failures

If your hard drive is not working or is making clicking and/or grinding noise, it is experiencing a mechanical failure. This could be due to a head crash and/or motor failure.  Mechanical failures require a cleanroom environment in order to uncase the hard drive without causing further data loss. Contact one of our Data Recovery Professionals today to discuss the best recovery options for you.

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Logical failures

If your hard drive is working, but you cannot access some, or all of your files, then it is experiencing a logical failure. This could be due to a lost partition or accidental reformatting of the drive. Try our DIY data recovery software, Ontrack® EasyRecovery™ before proceeding with data recovery service.

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Tips for increasing data recovery success


Power off

Turn off the power to your computer or storage device to prevent further damage.

Water damage

DO NOT DRY IT OUT. Corrosion to the media begins with drying and increases loss of data. Place the hard drive in an air tight zip lock bag and send it as soon as possible to a Kroll Ontrack office for hard drive data recovery services.

Strange noises

Turn off the power. If your hard drive is making strange clicking or grinding noises, this is a sign that your drive might have experienced a head crash and is not reading the data correctly. A head crash can result in permanent, unrecoverable damage to your files if the drive continues to run.

Missing, reformatted or deleted files

Whether it was an accidental delete or if your files have gone missing, our DIY data recovery software might be your answer. Download a free trial of the software for a list of recoverable files. If the files you are searching for are recoverable, simply purchase the full license to download the data.

They don't call us the world leader for nothing...

Dont just take our words for it; hear what our customers have to say:

Independent Reviews

We use independent customer reviewing service eKomi  to survey our clients after a data recovery service.

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Start recovering your data!

Contact our team of experts. Kroll Ontrack accommodates everyone – from the largest government or enterprise organisation to an individual who may have lost their digital photos and everyone in between.

Call us +65 6296 5131 Get a free consultation

Self-Assessment Tool

Answer a few simple questions about your situation and you will receive a comprehensive report detailing what to do and not to do after suffering a data loss.


DIY data recovery

If your storage device is working properly and without signs of physical damage, do-it-yourself data recovery is an option. Formatted drive? Deleted files? Software failure? Try our 'best in class' data recovery software.

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