End of Support for ibi Devices: What You Need to Know

As of August 31st, 2024, Western Digital has officially ended support and services for all ibi devices. If you're an ibi device owner, you might be wondering how this impacts your ability to access your stored data and what steps you can take to recover your data should you lose access to your ibi device. This guide will walk you through everything you need to know.

How Does This Affect ibi Owners?

• No More Remote Access: As of the support end date, ibi owners can no longer access their devices remotely. This means you won't be able to access your files through the ibi app or any other remote method.
• Local Access Still Possible: If you enabled local access on your ibi device before August 31st, 2024, you can still use it to view and manage your files locally. Local access means you can connect to your ibi device directly via your home network, without relying on remote access features.

What If I Didn’t Enable Local Access on My ibi Device?

If you didn't enable local access prior to the support cut-off date, you won't be able to access your data on the ibi device.

How Can I Recover My Data?

If you're unable to access your data on the ibi device due to lack of local access, there's still hope. Ontrack Data Recovery offers solutions to retrieve the data from your ibi device and transfer it to a new external USB drive. Western Digital customers will receive a 10% discount on Data Recovery services.

How to Contact Ontrack for Data Recovery Assistance

• Request More Information: You can learn more about the data recovery process by filling out the form our website here.
• Call for Assistance: Reach out to Ontrack directly by calling 800-872-2599 to speak with a Data Services Representative. They can provide you with details about pricing and the steps required to recover your data from your ibi device. Contact Us.