A client recently experienced a remote ransomware attack that resulted in Ontrack engineers being presented with one of their most extraordinary data recovery efforts to date: restoring 120 damaged HDDs within an IBM SVC Storwize v7000 system…with no backup to rely on.
After noting the critical nature of the project, Ontrack’s data recovery experts proceeded with a comprehensive process to potentially restore the deleted data:
Ontrack then began to work closely with the client’s IT department to get the hardware running on a new setup of the IBM SVC Storwize v7000 system.
Simulations were performed to see if the client’s environment could be recreated on the live hardware and if any structure could be found to possibly reconstruct the deleted data. All findings regarding the simulated structures were compared to the structures on the original hard drives.
A positive prediction was formed based on the comparison of the structures, and Ontrack was able to move forward with the creation and modification of proprietary tools to extract functional storage systems and proceed with successful SAN system data recovery.
With an enormous challenge ahead of them, Ontrack’s data recovery experts performed extensive research on IBM’s proprietary software which resulted in engineers modifying their recovery tools to allow for the virtual rebuild of the DRAID that was in use on the IBM system.
Figuring out the distribution patterns for DRAID proved to be the most intricate part of the recovery process, given that all of the data sitting on the DRAID6 MDisk was combined with a number of other MDisks and dynamically allocated multiple levels of both VDisks and Dynamic Disks.
Once the array was virtually rebuilt, the Ontrack team was able to virtually rebuild the volumes, transforming them into 1,152 devices in order to display the overall layout of available data contained within to generate reports for the client and complete the IBM Storwize data recovery.
When the client initially introduced the issue, there was little hope for full (if any) recovery given the complex nature of the IBM Storwize data storage system. However, thanks to the diligence of our engineers, an unprecedented Ontrack data recovery solution for all IBM Storwize systems is now solely available via Ontrack.
A multinational client had fallen victim to the disappearance of crucial financial data and office files, with no backup data plan in place. After realizing the urgency of the data loss situation, they immediately contacted Ontrack’s expert engineers to help with recovery.
Given the importance of the lost data, the client expedited all media over the weekend via courier to an Ontrack engineer who happened to be on call. Per client request, Ontrack provided project updates every 15 minutes as a data recovery plan was being prepared.
It was quickly discovered that the client’s hard drives used the Raid 5 system, and in order to have a successful data recovery, engineers would have to virtually rebuild the drives to guarantee perfect quality of the data found on their VMFS VMware ESX 5.1 volumes.Through a fantastic show of teamwork and diligence, Ontrack’s data recovery engineers were successfully able to bring all drives back to nearly 100% of their data volume within 6 days after rebuilding the system; a testament to the company’s unmatched expertise and dedication to solving even the most complex data challenges. The client expressed enthusiastic gratitude for such quick data recovery and was excited to have their company back up and running in just under a week with the help of Ontrack’s emergency recovery service.
A customer contacted Ontrack’s experts in need of help with Mac data recovery for a laptop that had been dropped and accidentally run over by a truck, causing its battery to combust.
Ontrack’s recovery experts surveyed the Mac device damage and implemented a 3-step recovery process for data extraction which included:
Once the process was complete, Ontrack was able to successfully extract and verify all data.
Some accidents aren’t easy to account for. Ontrack’s recovery experts can be trusted to provide satisfactory service when it comes to Mac recovery, as well as data recovery for similar devices, whether damage is due to an occasional drop and break or a truck that comes out of nowhere.
A client inadvertently ran a command that deleted critical files on a Dell/EMC Isilon storage array containing 270 disks totaling 2 petabytes (PB).
After having the drives in question flown in, Ontrack’s recovery engineers began an in-depth evaluation and determined that the JIT development team would be needed to assist in data recovery from this version of Isilon. Within eight weeks of working nights, weekends, and holidays to develop a proper solution, an initial set of data was delivered to the client.
While the client was ecstatic to receive the recovered files, they also requested that subsequent tasks be done to prove that no stone was left unturned in their recovery efforts, per regulatory requirements. Ontrack’s JIT development team complied by combing through the 270 drives in search of files that matched regulatory requirements and implementing a process that would search, copy, and deduplicate specific files that were found across each disk.
After months of conducting a thorough secondary search, more than 300 million files and 13 terabytes (TB) of PDF and JPG files were produced.
This project exemplifies the ability of Ontrack’s team of recovery experts to go above and beyond to meet the client’s needs. Our team of engineers is not only well-equipped to restore files lost from Dell/EMC Isilon storage, but they are also prepared to help your company provide the proper proof of data recovery according to regulatory standards.
A health care customer was affected by a ransomware attack that not only targeted their server data, but also “Veeam Agent for Windows” backups located on an external HDD. Their IT / managed services provider agreement did not include regular off-site backups, so this was the only copy of the data that existed.
The customer was able to send the affected HDD to Ontrack, where an image of the drive was taken to preserve the original state of the customer media.
Ontrack engineers assessed the damage to the affected Veeam backup files and identified that partial recovery would be possible as the files had not been fully encrypted, meaning there was a chance that some data could be recovered from within the files. However, it was determined that the version of Veeam used was newer than Ontrack could support with current tools and required development assistance.
With a global engineering presence, as well as internal development teams that maintain and improve our proprietary tools, Ontrack was able to research, develop and implement support for the new version quickly. In fact, much of the time-intensive research required had already been completed for similar jobs seen in our European offices. This allowed Ontrack developers to quickly and efficiently modify tools to the level required to be able to support this restore scenario. Rather than building out a fully-fledged tool, Ontrack engineers were able to use the improved version of the tools to complete searches for required structures to allow them to manually rebuild internal components critical to the recovery of data from within the file.
An IT service provider had to guarantee access to the legacy backup tapes of a new end-customer from the insurance industry.
The end-customer needed to have access to data on a large number of 3592 and 3592/JA tapes for a period of five years, in order to comply with data retention and governance regulations. The backup tapes had been created using Tivoli Storage Manager, however the end customer did not want to incur the costs of maintaining this environment for a five year period for infrequent backup tape restore requests.
A pharmaceutical company carrying out an internal investigation on product liability.
The client encountered a product liability issue which led to an internal investigation involving product managers as well as other management staff. The internal legal department, together with the internal investigators, needed email files to be restored from a total of 65 LTO 3 and 4 tapes to an external storage device. A catalog was also required with searchable listings of items on the recovered tapes.
A ransomware attack of a company server encrypted the Microsoft Dynamics 365 data and demanded payment. Recent backups of the server were stored on multiple LTO-6 backup tapes, which had been erased by the malware.
After assessing the extent of the ransomware attack, Ontrack representatives identified the company’s backup tapes as the best option for data recovery—even though the malware had erased them. 23 LTO-6 backup tapes from the backup library were sent to the Ontrack office in Böblingen, Germany. Working in conjunction with the R&D department in the United Kingdom, Ontrack developed a custom solution to recover the data from the erased backup tapes.
Ontrack was able to restore 46TB of data from 18 of the LTO-6 tapes. Due to the type of attack on the tapes, Ontrack had to repair the logical damage, shipping the data and tapes separately back to the customer.
The attacked volume was originally also used to back up data to LTO8 tapes at regular intervals. Most of these backup tapes were also in the tape library at the time of the incident and were quickly formatted by the attackers. However, the customer was able to save an original unformatted tape with a fairly old backup date, which was then completely restored to the now empty Windows volume with a total of 6 TB. Only then was Ontrack commissioned to examine data recovery options. The HP server DL380 with the 55 3TB hard disks were transported to Ontrack in Böblingen Germany.
During the diagnosis, a large number of the searched VEEAM vbk files were successfully found on the Windows volume with Ontrack Tools and 27 records were extracted according to a priority list. The restore of the LTO8 tape partially overwrote some of the data sets and damaged the backup files.
A large part of the data could still be repaired and extracted in several steps.
Later on, 19 significantly older LTO8 quick formatted tape backups were successfully recovered too.The attack also affected numerous European sub offices of the customer. Here were predominantly QNAP NAS systems in use which had stored virtual VMs under VMware, including backup VMs that were partially deleted or internally reformatted with another file system. Ontrack was also able to successfully restore complete backup data in 90% of the seven cases ordered.
The “lost files” were mostly raw data gathered from chemical analysis in ongoing laboratory research work. The firm, together with EMC support, was able to recover 90 percent of the data using a standard rebuild process. To recover the desperately needed remaining files, Ontrack was contacted by the customer for help. Ontrack worked with the EMC support in order to get detailed information on the situation.
Unfortunately, the system failed to rebuild the data after two hard disk drives failed resulting in the loss of access to 24 terabytes of highly critical data. The organization approached the experts at Ontrack for help.
The Ontrack developers quickly created the tools needed to improve the success of the recovery. After only a few hours, the first virtual machine was rebuilt allowing for the extraction of the Exchange databases to be returned to the customer. The team continued to rebuild all of the critical virtual machines until the client’s email was back in production. At the end of the project, a total of 15TB of data was recovered with minimal downtime for the client.
A leading global IT services company, who provides technology-enabled business solutions & services.
After consultation with Ontrack tape services specialists, the project timescales, budget and critical success factors were identified, a project proposal and delivery schedule were formulated, and the tapes sent to Ontrack for analysis.
With extensive tape restoration and extraction experience, the engineers at Ontrack tape services successfully extracted and mounted the 40 EDBs contained on each of the tapes. Using the proprietary Verifile™ data reporting software, the client identified the required 2,500 mailboxes and Ontrack then employed their advanced ‘find & restore’ software technology to extract the required mailboxes. Ontrack delivered the required mailboxes in an encrypted and compatible PST format.