Data recovery resources and training for
Apple Authorised Service Providers

Build customer loyalty and increase revenues with sales tools, marketing collateral, and dedicated training materials.

Start a new recovery

In warranty

If your customer's device is still covered under warranty, you'll need to register the recovery at the link below. Your customer's warranty will remain intact, and the KBB return window will be extended.

Once the device is registered with us, you'll have the option of reselling or referring the recovery.

Out of warranty

If your customer's device is out of warranty, simply get them to call Ontrack on 01372 741999 and we'll take care of the rest.

You'll receive a commission for each successful recovery job you refer. Just make sure your customer mentions your Partner ID* when calling us.

*Don't know your Ontrack Partner ID? Contact our Partnership Team for more information.

Program Benefits

Apple has collaborated with Ontrack and its Ontrack Data Recovery team to develop an online portal specifically designed to meet the needs of Apple service providers and their customers.

  • Fast, efficient online Apple warranty job registration
  • Automated reporting to Apple:
    • No impact on Service Excellence
    • KBB return window extended
    • Data recovery parts excluded from KBBTAT scoring
  • Sales and marketing tools to grow business
  • Professional service by recognized industry leader
  • Over 30 locations and labs worldwide
  • Escalated service levels available
  • New, innovative solutions for customers
Apple warranty job registration

Apple data recovery experts

ASP Partner Benefits

  • Free inbound and outbound media shipping (US and Canada only)
  • Free comprehensive evaluation:
    • Receive detailed file report
    • Shows which files can be recovered
    • Provided prior to authorization of service and fees
    • Allows customer to make informed decision
  • No recovery, no fee policy
  • Real-time, 24-7 online job tracking
  • Service options to fit all budgets and timelines
  • All Apple warranties remain valid
  • Access to Apple Certified engineers with extensive recovery experience
  • 15% discount to resell or 10% referral commission
  • Portfolio of offerings available to support your customer’s data lifecycle

Apple recovery: all models, all versions.

Apple / Mac Hardware Recovery

  • Mac Pro
  • Mac Mini
  • MacBook
  • MacBook Air
  • MacBook Pro
  • iMac
  • G4
  • G3
  • Apple TV
  • TimeMachine Drive

Mac OS Servers Recovery

  • Xserve
  • Xserve RAID
  • Xsan
  • OSX Server

Mac Software Recovery

  • iLife
  • iWork
  • Aperture
  • iPhoto
  • Logic Studio
  • Logic Express
  • Final Cut Studio
  • Final Cut Studio Pro
  • Microsoft Entourage
  • Apple Mail

Mac OS Recovery

  • Mac OS 2.x - 10.x
  • Mac Server OS 10.x
  • Xsan 1.x - 2.x

The simple 4 step process involved when recovering your data with Ontrack, from the initial consultation to the successful return of your data.



Contact us 24/7 worldwide to obtain a free data recovery consultation and written price quote.


Free Evaluation

Evaluations are fast and free. Within a few hours of receiving your device, our engineers recommend the best solution, a fixed price quote, overview of service levels and delivery schedules.


With your approval, our expert engineers will recover your data using proprietary tools and techniques. The recovery time will depend on your chosen service level and the complexity of the work involved.



Once your data has been recovered, we’ll send it back to you on a brand new external USB device, which is encrypted for security and shipped via next day delivery.