Ontrack engineers have experience with many different storage technologies and can successfully recover data from the oldest to the most recent DAS, SAN, NAS, SDS or Server environments on the market.

We support all vendors, media formats and operating systems. We know your storage systems work around the clock and data loss can happen at any time.

  

Expert data recovery on all storage systems.

A SAN system offers very good performance, high reliability and simplified management. These systems rarely fail and data loss is usually the result of a user error or some other data management function.

The recovery of SAN systems most often requires emergency services, and Ontrack is available 24 hours a day, 7 days a week to help recover this crucial data. 


Recoverable DAS, SAN, NAS and SDS manufacturers.

Apple®EqualLogic®Linksys®QNAP®Buffalo
Hitachi Data SystemsLSIStorNext®CiscoHewlett® Packard
NetAppStorTrends®Compellent TechnologiesI-O DataNetGear®
Synology®DataCore SoftwareIBM®NexsanThecus®
DellDell EMCInfortrend®ONStor™Western Digital®
D-Link®Iomega®Oracle®X-IO™ TechnologiesDrobo™
Pillar® Data SystemsLaCieIntelLenovo
 

 

Common types of storage system failures.

Overwritten storage configuration • Power surge • Failed RAID rebuild • Failed hard disk drive(s)
Deleted snapshots • Metadata corruption • Snapshot management errors • Data management errors

Consult with an expert to help overcome data loss from one or more of these events.

  

Hardware Failures

  • Failed Drives
  • Failed Controllers
  • Power issues

  

Software Failures

  • Failed RAID Rebuilds
  • Metadata Corruption

  

User Error

  • Deleted Data/Snapshots
  • Overwritten Volumes
  • Deleted Volumes
  • Data Management Errors

Help begins as soon as you call.

Professional data recovery service day or night. We know your storage systems work around the clock and data loss can happen at any time. We have experienced data recovery engineers working 24/7 ready to recover your data.

During your free consultation our data recovery expert will:

  • Confirm your hardware, configuration, operating system and virtualization software
  • Assess the data loss situation and ongoing risks
  • Provide tips to prevent further data loss
  • Assess the possibility of a Remote Data Recovery
  • Advise on preparations to send in for an In Lab Data Recovery
855.558.3856
SAN data recovery specialists

SAN manufacturer partnerships

Partnerships for successful data recoveries.

We work directly with manufacturers of DAS, SAN, NAS, SDS and Server systems to provide you with the best data recovery solutions possible.

Ontrack partners with OEMs to produce the best results for our customers by increasing the speed, accuracy and success of data recovery. We offer the fastest and most secure data recovery through our Remote Data Recovery (RDR) service. Recover and restore lost data from inaccessible file shares, volumes,  or LUNs and more via a secure internet connection.


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Enterprise NAS/SAN/Server Case Studies

Missing Dell® EqualLogic™ LUNs Recovered via Remote Data Recovery.

Nov 24, 2020, 05:56 AM
Title : Missing Dell® EqualLogic™ LUNs Recovered via Remote Data Recovery.
Client :
A large municipal event center in the US lost data on a Dell® EqualLogic™ iSCSI SAN configured with in a RAID 50 running VMware® ESXi™ 5.5.

VMware snapshots filled up the datastore causing the system to crash. The customer attempted to delete one of the snapshots, but after four hours of processing without success, they had to give up. Working with VMware support, they were able to get the VMware ESXi 5.5 host to boot, but were missing critical data from six of the iSCSI LUNs. This system was unique because it was using the EqualLogic LUNs as raw device mappings (RDMs) attached to the guest instead of the traditional virtual disks (VMDKs) on VMFS datastores.
The event center called Ontrack at noon on a Saturday for emergency service.

Highly-trained data recovery engineers connected remotely to the EqualLogic LUNs using their proprietary remote data recovery (RDR) solution and started assessing the damage. During the evaluation, the engineers were able to locate the snapshots containing the missing data and virtually apply them to RDMs. Once the snapshots had been applied, the Ontrack engineering team was able to access the underlying NTFS volume, virtually repair the NTFS corruption, and extract the data.
Within 12 hours Ontrack was able to reunite the customer with the lost data which totaled over 250,000 files (-250GB of data).

“I was most impressed with the customer service I received from Ontrack throughout the data recovery process, the speed at which all the data was restored and the fact that during the entire restore process we were able to have our live environment up and running.”
Categories :
Tags : Dell EqualLogic
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