We’ll work around the clock to restore your data
Data loss can happen at any time, and when it does, you need to get your data back as quickly as possible. Our team of skilled and experienced engineers can recover data from DAS, SAN, NAS, SDS, or server environments.
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Expert data recovery on all storage systems.
A SAN system offers very good performance, high reliability and simplified management. These systems rarely fail and data loss is usually the result of a user error or some other data management function.
The recovery of SAN systems most often requires emergency services, and Ontrack is available 24 hours a day, 7 days a week to help recover this crucial data.
Recoverable DAS, SAN, NAS and SDS manufacturers.
| Apple® | EqualLogic® | Linksys® | QNAP® | Buffalo™ |
| Hitachi Data Systems | LSI™ | StorNext® | Cisco™ | Hewlett® Packard |
| NetApp™ | StorTrends® | Compellent Technologies | I-O Data | NetGear® |
| Synology® | DataCore™ Software | IBM® | Nexsan™ | Thecus® |
| Dell™ | Dell EMC | Infortrend® | ONStor™ | Western Digital® |
| D-Link® | Iomega® | Oracle® | X-IO™ Technologies | Drobo™ |
| Pillar® Data Systems | LaCie | Intel | Lenovo |
Join over a half million people and businesses who have trusted Ontrack to recover their data.
Common types of storage system failures.
Overwritten storage configuration • Power surge • Failed RAID rebuild • Failed hard disk drive(s) • Deleted snapshots • Metadata corruption • Ransomware • Snapshot management errors • Data management errors
Consult with an expert to help overcome data loss from one or more of these events.
Hardware Failures
- Failed Drives
- Failed Controllers
- Power issues
Software Failures
- Failed RAID Rebuilds
- Metadata Corruption
User Error
- Deleted Data/Snapshots
- Overwritten Volumes
- Deleted Volumes
- Data Management Errors
Help begins as soon as you call.
Professional data recovery service day or night. We know your storage systems work around the clock and data loss can happen at any time. We have experienced data recovery engineers working 24/7 ready to recover your data.
During your free consultation our data recovery expert will:
- Confirm your hardware, configuration, operating system and virtualization software
- Assess the data loss situation and ongoing risks
- Provide tips to prevent further data loss
- Assess the possibility of a Remote Data Recovery
- Advise on preparations to send in for an In Lab Data Recovery
Partnerships for successful data recoveries.
We work directly with manufacturers of DAS, SAN, NAS, SDS and Server systems to provide you with the best data recovery solutions possible.
Ontrack partners with OEMs to produce the best results for our customers by increasing the speed, accuracy and success of data recovery. We offer the fastest and most secure data recovery through our Remote Data Recovery (RDR) service. Recover and restore lost data from inaccessible file shares, volumes, or LUNs and more via a secure internet connection.
Enterprise NAS / SAN / Server Case Studies
Missing Dell EqualLogic LUNs Recovered via Remote Data Recovery
A large municipal event center in the US lost data on a Dell EqualLogic iSCSI SAN configured with in a RAID 50 running VMware ESXi™ 5.5
VMware snapshots filled up the datastore causing the system to crash. The customer attempted to delete one of the snapshots, but after four hours of processing without success, they had to give up. Working with VMware support, they were able to get the VMware ESXi 5.5 host to boot, but were missing critical data from six of the iSCSI LUNs. This system was unique because it was using the EqualLogic LUNs as raw device mappings (RDMs) attached to the guest instead of the traditional virtual disks (VMDKs) on VMFS datastores.
The event center called Ontrack at noon on a Saturday for emergency service.
Highly-trained data recovery engineers connected remotely to the EqualLogic LUNs using their proprietary remote data recovery (RDR) solution and started assessing the damage. During the evaluation, the engineers were able to locate the snapshots containing the missing data and virtually apply them to RDMs. Once the snapshots had been applied, the Ontrack engineering team was able to access the underlying NTFS volume, virtually repair the NTFS corruption, and extract the data.
Within 12 hours Ontrack was able to reunite the customer with the lost data which totaled over 250,000 files (-250GB of data)
“I was most impressed with the customer service I received from Ontrack throughout the data recovery process, the speed at which all the data was restored and the fact that during the entire restore process we were able to have our live environment up and running.”
Data recovery for all enterprise storage systems
Our data recovery specialists in the US provide quick, efficient data recovery for many different storage systems, including:
- NAS recovery – Recovering data from NAS, or Network Attached Storage, systems can be complex. Every time a new model is released, new challenges arise for our data recovery engineers.
- DAS recovery – DAS, or Direct Attached Storage, is directly connected to servers, working as an expansion of the server storage. DAS data loss can be caused by logical failures, hardware failures, and ransomware attacks.
- SAN recovery – SAN, or Storage Area Networks, are usually large, specialist networks that connect different types of storage devices, including a RAID and servers.
Our US data recovery team are equipped to meet all your enterprise storage data recovery needs – get in touch for a free consultation.
Why Ontrack?
Flexible Payment Options
We understand data recovery is often an unexpected need, which is why we offer extended payment plan options through Affirm.
Multiple Service Offerings
Ontrack offer's flexible service offerings to meet your unique needs and budgetary considerations. Our experts are on standby 24/7/365.
Complete Transparency
We want you to have control over your data recovery process. You'll know exactly what can be recovered before paying.
Unrivaled Global Expertise
Backed by the world’s largest R&D team, we have the knowledge and ability to address your unique data recovery needs.
Start your data recovery now with a free consultation.
Contact our team of experts. Ontrack accommodates everyone – from the largest government or enterprise organization to an individual who may have lost their digital photos and everyone in between.