We’ll work around the clock to restore your data
Data loss can happen at any time, and when it does, you need to get your data back as quickly as possible. Our team of skilled and experienced engineers can recover data from DAS, SAN, NAS, SDS, or server environments.
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Expert data recovery on all storage systems.
A SAN system offers very good performance, high reliability and simplified management. These systems rarely fail and data loss is usually the result of a user error or some other data management function.
The recovery of SAN systems most often requires emergency services, and Ontrack is available 24 hours a day, 7 days a week to help recover this crucial data.
Recoverable DAS, SAN, NAS and SDS manufacturers.
| Apple® | EqualLogic® | Linksys® | QNAP® | Buffalo™ |
| Hitachi Data Systems | LSI™ | StorNext® | Cisco™ | Hewlett® Packard |
| NetApp™ | StorTrends® | Compellent Technologies | I-O Data | NetGear® |
| Synology® | DataCore™ Software | IBM® | Nexsan™ | Thecus® |
| Dell™ | Dell EMC | Infortrend® | ONStor™ | Western Digital® |
| D-Link® | Iomega® | Oracle® | X-IO™ Technologies | Drobo™ |
| Pillar® Data Systems | LaCie | Intel | Lenovo |
Join over a half million people and businesses who have trusted Ontrack to recover their data.
Common types of storage system failures.
Overwritten storage configuration • Power surge • Failed RAID rebuild • Failed hard disk drive(s) • Deleted snapshots • Metadata corruption • Ransomware • Snapshot management errors • Data management errors
Consult with an expert to help overcome data loss from one or more of these events.
Hardware Failures
- Failed Drives
- Failed Controllers
- Power issues
Software Failures
- Failed RAID Rebuilds
- Metadata Corruption
User Error
- Deleted Data/Snapshots
- Overwritten Volumes
- Deleted Volumes
- Data Management Errors
Help begins as soon as you call.
Professional data recovery service day or night. We know your storage systems work around the clock and data loss can happen at any time. We have experienced data recovery engineers working 24/7 ready to recover your data.
During your free consultation our data recovery expert will:
- Confirm your hardware, configuration, operating system and virtualization software
- Assess the data loss situation and ongoing risks
- Provide tips to prevent further data loss
- Assess the possibility of a Remote Data Recovery
- Advise on preparations to send in for an In Lab Data Recovery
Partnerships for successful data recoveries.
We work directly with manufacturers of DAS, SAN, NAS, SDS and Server systems to provide you with the best data recovery solutions possible.
Ontrack partners with OEMs to produce the best results for our customers by increasing the speed, accuracy and success of data recovery. We offer the fastest and most secure data recovery through our Remote Data Recovery (RDR) service. Recover and restore lost data from inaccessible file shares, volumes, or LUNs and more via a secure internet connection.
Enterprise NAS / SAN / Server Case Studies
Ontrack is assisted by NetApp’s technology to solve a ransomware infection
The Situation
A single user’s laptop at a large pharmaceutical company was infected with CryptoLocker ransomware.
This malware encrypts the user’s files and withholds the encryption key until you pay the ransom amount. The laptop was connected to the corporate network which allowed the malware to infect a CIFS volume which was set up as a file share on a NetApp FAS. The malware was able to infiltrate the file share and encrypt the majority of the files. The IT team was not notified of the infection until after the backup retention period had expired, meaning that the backup contained only encrypted data. The total impact resulted in inaccessible data on:
- 46 drives
- 1 aggregate
- 1 volume infected on a RAID-DP
To perform the recovery, the aggregate needed to be taken offline, which affected 17 volumes in total.
The Solution
The customer brought their 46 drives into our New Jersey lab for evaluation and Ontrack engineers got to work on a solution. The engineering team from Ontrack:
- Virtually rebuilt the RAID groups which were strewn across 10 different shelves
- Virtually rebuilt the aggregate
- Virtually rebuilt the critical volume
An additional challenge on this recovery was that the aggregate was in use for two weeks after the incident occurred which resulted in some data being overwritten.
The Resolution
Ontrack was able to virtually rebuild the volume containing the CIFS share and encrypted data.
Leveraging NetApp’s proprietary OS (OnTap) and file system (WAFL), Ontrack engineers used multiple consistency points to “walk back” in time to find and merge unencrypted copies of the critical data to return to the customer. This type of recovery is only possible on storage like NetApp’s FAS because of the way the data is stored on the volume.
Data recovery for all enterprise storage systems
Our data recovery specialists in the US provide quick, efficient data recovery for many different storage systems, including:
- NAS recovery – Recovering data from NAS, or Network Attached Storage, systems can be complex. Every time a new model is released, new challenges arise for our data recovery engineers.
- DAS recovery – DAS, or Direct Attached Storage, is directly connected to servers, working as an expansion of the server storage. DAS data loss can be caused by logical failures, hardware failures, and ransomware attacks.
- SAN recovery – SAN, or Storage Area Networks, are usually large, specialist networks that connect different types of storage devices, including a RAID and servers.
Our US data recovery team are equipped to meet all your enterprise storage data recovery needs – get in touch for a free consultation.
Why Ontrack?
Flexible Payment Options
We understand data recovery is often an unexpected need, which is why we offer extended payment plan options through Affirm.
Multiple Service Offerings
Ontrack offer's flexible service offerings to meet your unique needs and budgetary considerations. Our experts are on standby 24/7/365.
Complete Transparency
We want you to have control over your data recovery process. You'll know exactly what can be recovered before paying.
Unrivaled Global Expertise
Backed by the world’s largest R&D team, we have the knowledge and ability to address your unique data recovery needs.
Start your data recovery now with a free consultation.
Contact our team of experts. Ontrack accommodates everyone – from the largest government or enterprise organization to an individual who may have lost their digital photos and everyone in between.