Damaged tapes? Missing data? Tape media unsupported by your current storage infrastructure? We can help!

No tape recovery is too big. Let our experts save you time recovering data from tape so you can do more important tasks.

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We recover from all tape media.

4mm 9 Track  
Recoverable tape types and formats

Common causes of tape failure and data loss.

Corruption: operational error, expired tapes, mishandling of the tape or accidental overwrites caused by inserting or partially formatting the wrong tape

Physical Damage: broken tapes, dirty drives and damage caused by fire, flood or other natural disaster

Software Upgrades: inability for data on tape to be read by new application or servers

Even though tape has a great longevity for data storage, a lot can happen to make the data on them inaccessible. Our engineering team has seen it all. Some examples of successful recoveries include:

  • Overwritten tapes (including DLT)
  • Quick-erased or partially overwritten data from LTO (Ultrium) tape media
  • Snapped or burnt tapes
  • Tapes damaged by chemicals and smoke
  • Software problems or backup failures
  • Tapes immersed in flood water and mud
  • Intentional or accidental physical damage
Tape failure and data loss

Tape data recovery experts

A proven process for tape recovery

Our Ontrack Data Recovery R&D team has been building their knowledge of tape recovery and resources for over 25 years. Our process below has proven success.

  • Tape recoveries are performed in dust-free cleanroom environments
  • Tapes and tape drives are carefully dismounted, examined and processed
  • Proprietary tools are used to read and recover around any physically damaged areas
  • We are able to quickly image failing tapes to ensure the most complete data recovery possible

Warning: Attempting to recover tape data on your own, or through an inexperienced data recovery provider, may lead to further damage. Select a data recovery provider with the resources, expertise and experience you can trust.

Extensive solutions for all of your tape recovery and storage needs.

Our tape services consist of four straight-forward steps that make managing your archived tape an easy job.



Find out if your data is physically accessible with the Ontrack tape audit service. We can also provide visibility on what has been stored past its retention period.

Tape auditing



Whether you're migrating from your IT service provider or your tape formats are no longer supported, Ontrack can help migrate to a new system or storage medium.

Tape migration



Organizing archive tape data can seem like a daunting task. Let us catalog your legacy data efficiently and make it easier for you to manage.

Tape cataloging



Ontrack can help you quickly retrieve granular information from your tape archives ensuring you are able to comply with legal and government requests.

Tape restoration

Forensic tape recovery services

Forensic Tape Recovery

Do you have an urgent restore request for upcoming litigation? We recover forensically sound data from tape media to satisfy litigation requests. Tapes contain a snapshot of data which was present on a system at a point in time.

This could include information which is no longer available in 'active' storage, especially if – in the anticipation of an investigation - efforts have been made by a suspect to manipulate or remove potentially incriminating evidence from the live system. However, this evidence can still be found via a forensic investigation of the tapes. We can recover forensically sound data quickly when urgent restore requests arise.

A trusted provider.

Managing archived data is critical to reducing risk and cost in your business.

By working with Ontrack, you’ll have peace of mind that you can access what you want, when you want it while keeping your archive costs as low as possible.

By trusting us to help manage your legacy data, you will not only be able to quickly react to requests, better manage what data you keep and where you store it, but also reduce storage and maintenance costs.

Tape Data Recovery Exoerts


Tape Case Studies

A leading IT services company needed to access legacy tapes in a short timeframe.

Feb 14, 2020, 15:44 PM
Title : A leading IT services company needed to access legacy tapes in a short timeframe.
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Client : A leading global IT services company, who provides technology-enabled business solutions & services.
To rapidly restore and extract 2,500 Microsoft® Exchange® mailboxes from 40 tapes, the company utilised the speed and capacity capabilities of Ontrack tape services.
As part of a larger bespoke IT project the client was facilitating for a third-party, the identification, restoration and compliant archiving of 2,500 individual Microsoft Exchange mailboxes was required.

The third-party client employed rigorous data backups throughout their global locations. However their new backup system was not compatible with the legacy system, and data restores required from the legacy system put severe pressure on the ability to maintain the backup schedule.

As a result, the third-party client required assistance to restore 6,000 mailboxes from 40 LT03 tapes, then identify, extract and process the required 2,500 mailboxes all within a very tight timeframe.
After consultation with Ontrack tape services specialists, the project timescales, budget and critical success factors were identified, a project proposal and delivery schedule were formulated, and the tapes sent to Ontrack for analysis.
With extensive tape restoration and extraction experience, the engineers at Ontrack tape services successfully extracted and mounted the 40 EDBs contained on each of the tapes. Using the proprietary Verifile™ data reporting software, the client identified the required 2,500 mailboxes and Ontrack then employed their advanced ‘find & restore’ software technology to extract the required mailboxes. Ontrack delivered the required mailboxes in an encrypted and compatible PST format.
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Join over a half million people and businesses who have trusted Ontrack to recover their data.

I need to migrate backup tapes. What are the considerations when doing this?

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I want to change from NetWorker to another system. What should I do if problems occur?

How can I migrate my current TSM, NetBackup or NetWorker to CommVault without any issues?

How can I migrate my current NetBackup or NetWorker backups to TSM?

Tape recovery FAQs

Why Ontrack?


Flexible Payment Options

We understand data recovery is often an unexpected need, which is why we offer extensive payment plan options through Affirm. 

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Multiple Service Offerings

Ontrack offer's flexible service offerings to meet your unique needs and budgetary considerations. Our experts are on standby 24/7/365.

Recovery process


Complete Transparency

We want you to have control over your data recovery process. You'll know exactly what can be recovered before paying.

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Unrivaled Global Expertise

Backed by the world’s largest R&D team, we have the knowledge and ability to address your unique data recovery needs.

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Start your data recovery now with a free consultation.

Contact our team of experts. Ontrack accommodates everyone – from the largest government or enterprise organization to an individual who may have lost their digital photos and everyone in between.

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