Damaged tapes? Missing data? Tape media unsupported by your current storage infrastructure? We can help!

No tape recovery is too big. Let our experts save you time recovering data from tape so you can do more important tasks.

Request an estimate

 

We recover from all tape media.

LTO DLT IBM
STK QIC 8mm
4mm 9 Track  
Recoverable tape types and formats

Common causes of tape failure and data loss.

Corruption: operational error, expired tapes, mishandling of the tape or accidental overwrites caused by inserting or partially formatting the wrong tape

Physical Damage: broken tapes, dirty drives and damage caused by fire, flood or other natural disaster

Software Upgrades: inability for data on tape to be read by new application or servers

Even though tape has a great longevity for data storage, a lot can happen to make the data on them inaccessible. Our engineering team has seen it all. Some examples of successful recoveries include:

  • Overwritten tapes (including DLT)
  • Quick-erased or partially overwritten data from LTO (Ultrium) tape media
  • Snapped or burnt tapes
  • Tapes damaged by chemicals and smoke
  • Software problems or backup failures
  • Tapes immersed in flood water and mud
  • Intentional or accidental physical damage
Tape failure and data loss

Tape data recovery experts

A proven process for tape recovery

Our Ontrack Data Recovery R&D team has been building their knowledge of tape recovery and resources for over 25 years. Our process below has proven success.

  • Tape recoveries are performed in dust-free cleanroom environments
  • Tapes and tape drives are carefully dismounted, examined and processed
  • Proprietary tools are used to read and recover around any physically damaged areas
  • We are able to quickly image failing tapes to ensure the most complete data recovery possible

Warning: Attempting to recover tape data on your own, or through an inexperienced data recovery provider, may lead to further damage. Select a data recovery provider with the resources, expertise and experience you can trust.


Extensive solutions for all of your tape recovery and storage needs.

Our tape services consist of four straight-forward steps that make managing your archived tape an easy job.

 

Audit

Find out if your data is physically accessible with the Ontrack tape audit service. We can also provide visibility on what has been stored past its retention period.

Tape auditing

 

Migration

Whether you're migrating from your IT service provider or your tape formats are no longer supported, Ontrack can help migrate to a new system or storage medium.

Tape migration

 

Cataloging

Organizing archive tape data can seem like a daunting task. Let us catalog your legacy data efficiently and make it easier for you to manage.

Tape cataloging

 

Restoration

Ontrack can help you quickly retrieve granular information from your tape archives ensuring you are able to comply with legal and government requests.

Tape restoration

Forensic tape recovery services

Forensic Tape Recovery

Do you have an urgent restore request for upcoming litigation? We recover forensically sound data from tape media to satisfy litigation requests. Tapes contain a snapshot of data which was present on a system at a point in time.

This could include information which is no longer available in 'active' storage, especially if – in the anticipation of an investigation - efforts have been made by a suspect to manipulate or remove potentially incriminating evidence from the live system. However, this evidence can still be found via a forensic investigation of the tapes. We can recover forensically sound data quickly when urgent restore requests arise.


A trusted provider.

Managing archived data is critical to reducing risk and cost in your business.

By working with Ontrack, you’ll have peace of mind that you can access what you want, when you want it while keeping your archive costs as low as possible.

By trusting us to help manage your legacy data, you will not only be able to quickly react to requests, better manage what data you keep and where you store it, but also reduce storage and maintenance costs.

Tape Data Recovery Exoerts

icon

Tape Case Studies

Ontrack Reclaims Animation Tape from Orly Productions

Aug 16, 2022, 07:10 AM
Title : Ontrack Reclaims Animation Tape from Orly Productions
Situation header :
Solution header :
Resolution header :
Client : Orly

Orly Productions is one of New Zealand's most experienced film and television production companies. From its studio in Christchurch, Orly's tight-knit creative team oversees the production of television commercials, technically advanced interactive media for sales and marketing, and business communications. Its clients are a "who's who" of leading local and global organizations.Around midday on 22nd February, 2011 an Orly animator got up from his desk to return the company's animation LTO to its secure data storage safe. The tape held all of the company's animation output for the past twelve months.

Orly Productions is one of New Zealand's most experienced film and television production companies. From its studio in Christchurch, Orly's tight-knit creative team oversees the production of television commercials, technically advanced interactive media for sales and marketing, and business communications. Its clients are a "who's who" of leading local and global organizations.Around midday on 22nd February, 2011 an Orly animator got up from his desk to return the company's animation LTO to its secure data storage safe. The tape held all of the company's animation output for the past twelve months.

Ross Beck, Managing Director of Orly Productions explains, "The material on the LTO is essentially the blueprint for a year's worth of projects. We store it on the LTO for future reference by our clients and ourselves so if they need to be used again we can draw the material from that back-up file. It's a pretty important part of our business."

As the animator approached the data safe he realized that other staff and a client were working nearby. Rather than intrude he placed the tape on top of the safe and decided to lock it away later. It was an unfortunate decision because, as Beck notes, "Within the hour the earth moved." At 1pm a massive 6.3 magnitude earthquake rocked Christchurch causing immense loss of life and extensive damage throughout the city.

At Orly's studios the building was extensively damaged and liquefaction quickly set in. It's a relatively common process arising during earthquakes whereby the ground vibrations turn solids such as soil into a liquid mass. "It's a bit like taking flour and compacting it by shaking it in a bowl," Beck says. "All the water particles come free and a fine silt-like mix of sand and water forces its way through minute holes in ground surfaces, even concrete slab floors."

And the animation LTO? The earthquake had knocked the tape off the data safe and onto the floor where it was soon covered in the liquefaction mud.

The aftermath

Given the extensive damage to Orly's studio, fixing a mud-soaked tape wasn't high on the company's immediate priorities. Setting up a temporary studio and keeping the business running seemed a more sensible focus. Besides, Beck points out, the tape was a back up.

However as life began to get back to normal the Orly team pondered the animation tape. Orly had two LTO machines but one had been damaged and they were reluctant to try the tape in the other. No one wanted to take the risk of causing any further damage to the tape or the machine.

Unsure where to start with the tape, Beck searched online and spoke to contacts. "We had a local guy that had worked with us when we had a hard drive failure some time back. He pointed us in Ontrack's direction. Because the LTO wasn't physically damaged we hoped there could be a chance to get the data off. We had doubts but we didn't really know enough."

The LTO was sent to Kroll Ontrack's, facilities in the US. Adrian Briscoe, General Manager APAC, Ontrack explains, "The contamination was so severe we decided to ship the tape to our specialized tape facility in the U.S. to increase the chances of a successful recovery."

The results surprised everyone who had seen the tape. The Ontrack technicians recovered 100 per cent of the data. Despite being shaken up, dropped to the ground and covered in mud, nothing had been lost. Within ten days the contents of the animation tape were on their way back to Orly.

"To be honest, we were just writing it off. We didn't even think that there were people around who did this sort of work. It's been a really fantastic outcome for us," Beck smiles.

Categories :
Tags :

Join over a half million people and businesses who have trusted Ontrack to recover their data.


I need to migrate backup tapes. What are the considerations when doing this?

I need to convert my tapes to another format. What do I need to consider?

How do I restore archives to a new backup environment?

How do I carry out data migration from a backup?

How do I carry out a backup software migration?

I want to change from NetWorker to another system. What should I do if problems occur?

How can I migrate my current TSM, NetBackup or NetWorker to CommVault without any issues?

How can I migrate my current NetBackup or NetWorker backups to TSM?

Tape recovery FAQs

Why Ontrack?

icon

Flexible Payment Options

We understand data recovery is often an unexpected need, which is why we offer extensive payment plan options through Affirm. 

Learn more

  

Multiple Service Offerings

Ontrack offer's flexible service offerings to meet your unique needs and budgetary considerations. Our experts are on standby 24/7/365.

Recovery process

 icon 

Complete Transparency

We want you to have control over your data recovery process. You'll know exactly what can be recovered before paying.

Customer portal

 icon 

Unrivaled Global Expertise

Backed by the world’s largest R&D team, we have the knowledge and ability to address your unique data recovery needs.

Learn more

   

Start your data recovery now with a free consultation.

Contact our team of experts. Ontrack accommodates everyone – from the largest government or enterprise organization to an individual who may have lost their digital photos and everyone in between.

Step 1

Device Type
Step 2

Data Loss Reason
Step 3

Details & Evaluation

What type of device do you need data recovery for?

What is the main reason for your data loss?

Additional comments

* Please contact us or enter your details and we will contact you as soon as possible. In case of assistance please call: 855.558.3856

1. Contact details

2. Shipping details

Would you like to start your FREE evaluation?:
Complimentary shipping is not available in your country.

For information on how we collect, process and retain your personal data, please see our Privacy Policy,.