We partner with NetApp® to provide cutting edge recovery solutions for all of their enterprise-class NAS and SAN data storage systems.
Ontrack is the only company with the expertise to recover data from Data ONTAP storage for NetApp systems.
NetApp recommends Ontrack data recovery.
Since 2003 Ontrack has partnered with NetApp to provide cutting-edge recovery solutions for all of their enterprise-class NAS and SAN data storage systems. Ontrack has vast knowledge of NetApp systems, and the expertise to recover data from ONTAP and SANtricity managed storage as well as all NetApp product lines.
Ontrack and NetApp Honored with Best of Show Award at Flash Memory Summit 2019.
Our Capabilities
Ontrack engineers are highly proficient at recovering data from NetApp’s WAFL file system. Combining pioneering research with NetApp’s R&D, Ontrack’s global engineering team has the expertise to recover missing or corrupted data from NetApp's highly scalable storage systems.
Our global R&D team has developed proprietary software tools and perfected the process to perform successful data recoveries from all of NetApp’s systems. The just-in-time development of our software tools provides solutions to distinct data recovery challenges and is unique to Ontrack as the leader in the industry.
Ontrack recovers:
- Deleted Files from WAFL or iSCSI volumes Deleted or Corrupted Virtual Disks
- Deleted Volumes
- Deleted Aggregates
- WAFL File System Corruption Hard drives and RAID Failures
- SolidFire (Element OS)
What NetApp products does Ontrack support?
In addition to our success working with the WAFL file system, Ontrack can recover from all enterprise and mid-tier products as well as entry-level NAS and SAN products.
If you don’t see your NetApp product listed, don’t worry, we can still recover data from it.
| Storage Systems | Platform OS | Protocols | Protection Products |
|---|---|---|---|
| All Flash FAS | Data ONTAP/WAFL | SAN | SnapMirror |
| E-Series All Flash | SANtricity | NAS | SnapVault |
| FAS Hybrid Storage Systems | iSCSI | MetroCluster | |
| E-Series Hybrid Storage Systems | |||
| FAS Storage Systems | |||
| E-Series Storage Systems | |||
| SolidFire All-Flash Array | |||
| FlexArray |
NetApp Case Studies
Ontrack is assisted by NetApp’s technology to solve a ransomware infection
The Situation
A single user’s laptop at a large pharmaceutical company was infected with CryptoLocker ransomware.
This malware encrypts the user’s files and withholds the encryption key until you pay the ransom amount. The laptop was connected to the corporate network which allowed the malware to infect a CIFS volume which was set up as a file share on a NetApp FAS. The malware was able to infiltrate the file share and encrypt the majority of the files. The IT team was not notified of the infection until after the backup retention period had expired, meaning that the backup contained only encrypted data. The total impact resulted in inaccessible data on:
- 46 drives
- 1 aggregate
- 1 volume infected on a RAID-DP
To perform the recovery, the aggregate needed to be taken offline, which affected 17 volumes in total.
The Solution
The customer brought their 46 drives into our New Jersey lab for evaluation and Ontrack engineers got to work on a solution. The engineering team from Ontrack:
- Virtually rebuilt the RAID groups which were strewn across 10 different shelves
- Virtually rebuilt the aggregate
- Virtually rebuilt the critical volume
An additional challenge on this recovery was that the aggregate was in use for two weeks after the incident occurred which resulted in some data being overwritten.
The Resolution
Ontrack was able to virtually rebuild the volume containing the CIFS share and encrypted data.
Leveraging NetApp’s proprietary OS (OnTap) and file system (WAFL), Ontrack engineers used multiple consistency points to “walk back” in time to find and merge unencrypted copies of the critical data to return to the customer. This type of recovery is only possible on storage like NetApp’s FAS because of the way the data is stored on the volume.
Our data recovery service offerings.
Contact our specialists immediately if you’ve experienced a data loss to receive a free consultation with our data recovery engineers.
Time can be critical, and the odds for successful data recovery are higher when no previous attempts have been performed. Decades of experience confirm that this is critical for saving your valuable data. Data recovery for NetApp systems can be performed through our in-lab, remote, and on-site services.
In-lab Services
Our advanced cleanroom facilities increase the amount of data which can be recovered from damaged media. We perform any data recovery where the media needs to be opened in our secure cleanroom environment to avoid further contamination and recover the maximum amount of data possible.
Remote Data Recovery
Remote Data Recovery (RDR) is the best option for virtual machine recovery due to the speed of the recovery process. It is the fastest way to access and recover your data. Virtual machine recovery is completed via a secure internet connection using proprietary tools. This method is not only quick, but cost-effective as well.
On-site Recovery
If your system is not allowed to be shipped and security protocols do not allow for a remote data recovery, onsite service is the best option for your data recovery. Our technician will travel to your facility to perform the data recovery at your location.
Start your data recovery now with a free consultation.
Contact our team of experts. Ontrack accommodates everyone – from the largest government or enterprise organization to an individual who may have lost their digital photos and everyone in between.