We partner with NetApp® to provide cutting edge recovery solutions for all of their enterprise-class NAS and SAN data storage systems.
Ontrack is the only company with the expertise to recover data from Data ONTAP storage for NetApp systems.
NetApp recommends Ontrack data recovery.
Since 2003 Ontrack has partnered with NetApp to provide cutting-edge recovery solutions for all of their enterprise-class NAS and SAN data storage systems. Ontrack has vast knowledge of NetApp systems, and the expertise to recover data from ONTAP and SANtricity managed storage as well as all NetApp product lines.
Ontrack and NetApp Honored with Best of Show Award at Flash Memory Summit 2019.
Our Capabilities
Ontrack engineers are highly proficient at recovering data from NetApp’s WAFL file system. Combining pioneering research with NetApp’s R&D, Ontrack’s global engineering team has the expertise to recover missing or corrupted data from NetApp's highly scalable storage systems.
Our global R&D team has developed proprietary software tools and perfected the process to perform successful data recoveries from all of NetApp’s systems. The just-in-time development of our software tools provides solutions to distinct data recovery challenges and is unique to Ontrack as the leader in the industry.
Ontrack recovers:
- Deleted Files from WAFL or iSCSI volumes Deleted or Corrupted Virtual Disks
- Deleted Volumes
- Deleted Aggregates
- WAFL File System Corruption Hard drives and RAID Failures
- SolidFire (Element OS)
What NetApp products does Ontrack support?
In addition to our success working with the WAFL file system, Ontrack can recover from all enterprise and mid-tier products as well as entry-level NAS and SAN products.
If you don’t see your NetApp product listed, don’t worry, we can still recover data from it.
| Storage Systems | Platform OS | Protocols | Protection Products |
|---|---|---|---|
| All Flash FAS | Data ONTAP/WAFL | SAN | SnapMirror |
| E-Series All Flash | SANtricity | NAS | SnapVault |
| FAS Hybrid Storage Systems | iSCSI | MetroCluster | |
| E-Series Hybrid Storage Systems | |||
| FAS Storage Systems | |||
| E-Series Storage Systems | |||
| SolidFire All-Flash Array | |||
| FlexArray |
NetApp Case Studies
Ransomware Recovery – Virtual Agent for Windows
The Client
Healthcare company
Challenge
The customer’s data was affected by a ransomware attack that not only targeted their server data, but also “Virtual Agent for Windows” backups located on an external HDD. Their IT/managed services provider agreement did not include regular off-site backups, so this was the only copy of the data that existed.
Solution
The customer sent the affected HDD to Ontrack, where an image of the drive was taken to preserve the original state of the customer media.
Ontrack engineers assessed the damage to the affected Virtual backup files and identified that partial recovery would be possible as the files had not been fully encrypted, meaning there was a chance that some data could be recovered from within the files. However, it was determined that the version of the virtual backup files used was newer than Ontrack could support with current tools and required development assistance.
With a global engineering presence, as well as internal development teams that maintain and improve our proprietary tools, Ontrack was able to research, develop, and implement support for the new version quickly. In fact, much of the time-intensive research required had already been completed for similar jobs seen in our European offices. This allowed Ontrack developers to quickly and efficiently modify tools to the level required to be able to support this restoration scenario. Rather than building out a fully-fledged tool, Ontrack engineers were able to use the improved version of their tools to complete searches for required structures, allowing them to manually rebuild internal components critical to the recovery of data from within the file.
Result
Once repairs to the files had been completed, engineers were able to use their remaining tool set to complete an extraction of data from within the repaired files. The recoverable data consisted of many flat file data types that had been completely lost to the customer during the ransomware attack.
Our data recovery service offerings.
Contact our specialists immediately if you’ve experienced a data loss to receive a free consultation with our data recovery engineers.
Time can be critical, and the odds for successful data recovery are higher when no previous attempts have been performed. Decades of experience confirm that this is critical for saving your valuable data. Data recovery for NetApp systems can be performed through our in-lab, remote, and on-site services.
In-lab Services
Our advanced cleanroom facilities increase the amount of data which can be recovered from damaged media. We perform any data recovery where the media needs to be opened in our secure cleanroom environment to avoid further contamination and recover the maximum amount of data possible.
Remote Data Recovery
Remote Data Recovery (RDR) is the best option for virtual machine recovery due to the speed of the recovery process. It is the fastest way to access and recover your data. Virtual machine recovery is completed via a secure internet connection using proprietary tools. This method is not only quick, but cost-effective as well.
On-site Recovery
If your system is not allowed to be shipped and security protocols do not allow for a remote data recovery, onsite service is the best option for your data recovery. Our technician will travel to your facility to perform the data recovery at your location.
Start your data recovery now with a free consultation.
Contact our team of experts. Ontrack accommodates everyone – from the largest government or enterprise organization to an individual who may have lost their digital photos and everyone in between.