Is Email Recovery possible?

The ability to recover email depends on where your messages are stored.

Ontrack can assist with all email solutions where the email messages and archives are stored either on local hardware, i.e. your laptop, desktop, mobile phone or tablet, or your proprietary mail server. Depending on your email software, we will be able to offer a range of solutions, from DIY Ontrack PowerControls for Exchange, through to Remote Data Recovery and in-lab data recovery.

If your email provider is a free webmail provider, such as Gmail, Hotmail, Yahoo etc, then unfortunately you will need to contact your email provider as we will be unable to help you.

Email recovery tip:

To ensure the most successful email recovery, check if you have stored web-based messages locally on your computer or mobile device.

Email recovery from servers

No matter how user mailboxes are stored on your server - inside a database, a Microsoft Exchange Information Store, or individual messages in separate files (such as .pst) - all email server data can be recovered by Ontrack.

Alternatively, Microsoft Exchange EDB’s can be restored to a live server with Ontrack PowerControls.

Email Recovery from damaged storage media

Contact Ontrack as soon as possible if you have experienced a storage media failure that contains email messages. Attempts to extract the messages without professional data recovery services may results in data being irretrievable.

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When to use email recovery software?

Successful recovery from any email application requires that the files are stored locally on your computer, mobile phone, tablet, smartphone or alternatively on a proprietarily-held email server. If you have lost your email because of a logical issue and your hardware is functioning properly, then you can try an email recovery software tool such as Ontrack EasyRecovery for Windows, Ontrack EasyRecovery for Mac or Ontrack PowerControls.


Your data recovery consultant can walk you through the best service option for your needs.

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