Tuesday, August 17, 2004

Ontrack Data Recovery offers free diagnosis and service discounts to hurricane Charley Victims

As clean-up begins; computer damage may result in severe data loss

MINNEAPOLIS – Aug. 17, 2004 – As several Florida communities pull together to heal the devastating effects of Hurricane Charley, it is critical that local businesses and residents understand data recovery is possible and that it is a vital component to restoring businesses and getting entire communities back up and running. Ontrack Data Recovery, the largest, most experienced and technologically advanced provider of data recovery products and services worldwide, is prepared to respond by offering 24/7 support, free diagnosis on standard data recovery services and additional discounts to those companies and individuals who are at risk of losing data due to Hurricane Charley.

“The tapes and hard drives in hurricane-damaged computers often contain vital information needed to restart a business, continue corporate operations or maintain personal finances,” said Jim Reinert, sr. director of Software and Services for Ontrack Data Recovery. “If the damaged computers are not handled properly, valuable information could be lost. Ontrack’s technology allows us to recapture data that has been corrupted or seemingly destroyed due to natural disasters like hurricanes.”

Rain and seawater harm the data stored on hard disk drives, tapes and other storage devices in two primary ways. First, they cause electrical damage, which makes data inaccessible to the user. Secondly, when computer media is submerged in water, water may leak through the protective seal of the hard drive, spreading dirt and other contaminants onto the storage area. When users find their computers submerged in water or buried under rubble, their first course of action should be to contact a professional data recovery service. Users should never attempt to operate, clean or dry storage devices (tapes, floppy disks, hard drives) exposed to water. Ontrack Data Recovery operates data recovery labs equipped with clean rooms expressly for that purpose.

Ontrack recommends that computer users fearing loss of their vital information review the following tips before assuming that the damage is permanent:

  • Never assume that data is unrecoverable, no matter what it has been through;
  • Do not shake, disassemble or attempt to clean any hard drive or server that has been damaged;
  • Never attempt to dry water-damaged media by opening it or exposing it to heat - such as that from a hairdryer;
  • Do not attempt to operate visibly damaged devices;
  • For mission critical situations, contact a data recovery professional before any attempts are made to reconfigure, reinstall or reformat.

Data recovery products from Ontrack are available for both businesses and personal users. Residents in the affected areas interested in Ontrack's free diagnosis should contact Ontrack via their Web site at http://www.ontrack.com or by calling 800-872-2599.

About Ontrack Data Recovery
Ontrack Data Recovery (www.ontrack.com) is the largest, most experienced and technologically advanced provider of data recovery products and services worldwide. Ontrack is able to recover lost or corrupted data from virtually all operating systems and types of storage devices through its do-it-yourself, remote and in-lab capabilities, using its hundreds of proprietary tools and techniques. Ontrack Data Recovery is a brand name of Kroll Ontrack Inc., the technology services subsidiary of Kroll Inc., the global risk consulting company. Kroll is an operating unit of Marsh Inc., the risk and insurance services subsidiary of Marsh & McLennan Companies, Inc.

Media Contact:

Ben Blomberg, 952-516-3617, Ben.Blomberg@krolldiscovery.com