Monday, November 13, 2000

Ontrack adds innovative new esupport capabilities to its RapidRecall™ automated backup solution

RapidRecall™ 5.0 includes powerful new tools for automatically protecting user data while improving employee productivity and IT management

ONTRACK Data International Inc. (NASDAQ: ONDI), a leading provider of data availability software and service solutions, today announced the availability of RapidRecall™ 5.0, an Internet-based eSupport system that provides users constant access to their critical data by automatically and efficiently backing up all user data stored on a PC. This latest version extends beyond the automated PC backup and maintenance solutions found in the original RapidRecall by adding four optional automated support tools - Remote Assist, Audit, iRoam and Ontrack SystemSuite™. The new tools enable IT departments to confidently perform system audits and remote diagnostics, automate PC maintenance, provide data accessibility and empower end users to solve their own PC problems. Most importantly, these tools enhance RapidRecall's existing Backup and Heal support functions by allowing IT companies to increase employee productivity while decreasing support costs.

“Internet-based tools and services -- typically referred to as eSupport systems -- are becoming increasingly popular with IT departments, but many of these systems fail to include protection of all user data before deployment, which in turn can impact data integrity, ” said Jim Reinert, director of worldwide software for Ontrack. “ The introduction of RapidRecall 5.0 eliminates this risk by automatically backing up all user data first, then allowing the IT staff to confidently deploy eSupport services. Once user data is secure, fixing PC headaches with the Heal, Remote Assist, Audit, iRoam and Ontrack SystemSuite tools becomes routine and safe.”

RapidRecall 5.0 works by automatically storing an archived copy of every user's computer on a designated server using the RapidRecall client program. The client synchronizes each user's PC efficiently and securely over any IP network. All distributed data is archived and protected on the centralized RapidRecall server, allowing users to immediately retrieve current or previous versions of a data file. Because an electronic “snapshot” of the computer is taken every day, the RapidRecall tools can be used to quickly and easily rectify PC problems, restoring the computer to its previously working state. New tools found in RapidRecall 5.0 include:
  • Remote Assist — Enables the IT staff to take full control of any PC on the RapidRecall system. Staff members can also communicate with users without using the telephone, remotely repair a user's PC and perform a variety of diagnostic functions through Voice over IP connections.
  • Audit — Automatically tracks hardware and software, from complete asset data to historical changes, on every PC on the network, providing the IT department with full accountability.
  • iRoam — Allows users to retrieve files via any PC Web browser without requiring client software to be installed on the PC's system.
  • Ontrack SystemSuite — Empowers end users and/or IT staff to diagnose, fix and maintain their own PCs through a variety of PC maintenance tools, including disk cleanup and system registry optimization.

    “Prior to the availability of RapidRecall, users were typically instructed to manually copy important files to the network or removable media, such as Zip disks,” said Reinert. “When we introduced RapidRecall, we removed the need for such cumbersome practices, providing a means to deliver fast, efficient, secure and non-network intrusive backups on a regular basis. And now, with RapidRecall 5.0, we've made a powerful product even stronger by creating additional support tools and ensuring the utmost data integrity.”

    “Every extra step an end user is required to take is a step in the wrong direction,” said Adam Couture, Senior Analyst at Gartner Dataquest. “That's why simplicity and completeness are two of the most important considerations in selecting departmental or enterprise-wide PC backup and restoration solutions.” RapidRecall 5.0 supports Microsoft Windows 95, 98, NT and 2000 client operating systems and requires the installation of a client software program on each protected PC. RapidRecall also requires the addition of a Pentium-based server, Microsoft NT Server and Microsoft SQL Server Software programs, RAID-5 disk array and DLT or AIT tape libraries. RapidRecall is currently available at or by calling 800-645-3649.

    Ontrack, a leading provider of data availability software and service solutions, helps customers protect, manage, recover and discover their valuable data. Using its hundreds of proprietary tools and techniques, Ontrack is able to recover lost or corrupted data from virtually all operating systems and types of storage devices through its do-it-yourself, remote and in-lab capabilities. Ontrack also offers award-winning PC utility software programs and services to help prevent critical data loss through a broad line of problem-solving, file-management and productivity utilities. Ontrack can be reached through its World Wide Web site at or by calling 800-872-2599 (952-937-5161). In addition to its Minneapolis headquarters, Ontrack operates locations in Los Angeles, Boulder, Colo., Washington D.C., New York, London, Paris and Stuttgart, Germany. Ontrack also makes its data recovery services available in Tokyo through its strategic alliance with Y-E Data, a company with over 25 years of experience in storage devices.
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    Ben Blomberg, 952-516-3617,