Wednesday, April 30, 1997

Ontrack® offers data recovery discounts and data protection tips to flood victims

Ontrack Data International, Inc. (Nasdaq: ONDI), the world's leading data recovery service, today announced that it has designed a special data recovery program for victims of the recent floods in Minnesota, North Dakota, and Canada who have suffered data loss. The program includes pricing discounts of up to 55% on data recovery services for individuals, organizations, or businesses. Non-profit organizations will receive data recovery support at no charge. In addition, Ontrack will donate 10% of revenues generated from flood-stricken areas to local Red Cross chapters to aid in relief and recovery efforts.

“We recognize the oftentimes priceless value of the data that is stored on the computers of flood victims,” states Michael Rogers, CEO of Ontrack. “The hard drives found in the flooded computers may contain vital information needed to restart a business, continue corporate operations, or maintain personal finances. When handled properly by a data recovery expert, this valuable data has the potential to be recovered. Ontrack engineers have vast experience recovering data from water-damaged storage media and are prepared to help flood victims regain the use of their data.”

When users whose computers are submerged in water are unable to access their data, their first course of action should be to contact a professional data recovery service. Data storage is a fragile science, and water-damaged storage devices should only be worked on by a data recovery expert in a protected clean room environment to ensure the highest recovery success rate possible.

Flood waters harm the data stored on hard disk drives, tapes, and other storage devices in two primary ways. First, they cause electrical damage, which makes data inaccessible to the user. Secondly, when media is submerged in water, water may leak through the seal, spreading dirt and other contaminants onto the storage area. Data protection tips are outlined in the Ontrack Lab Notes” attached to this release.

Ontrack Data International, Inc. is a leading vendor of services and software designed to maximize the integrity and security of hard disk drive data. An Ontrack wholly-owned subsidiary, Ontrack Data Recovery, Inc., specializes in recovering lost or corrupted data from any hard drive or alternative storage device that has fallen victim to a hardware or system malfunction, human error, computer virus, natural disaster or computer crime. Understanding that time is critical, Ontrac offers emergency, weekend, on-site and priority service to help users avoid expensive downtime. Ontrackis headquartered at 6321 Bury Drive, Minneapolis, Minnesota 55346, and can be reached by phone at 800-872-2599 (612-937-5161) and via the Internet at In addition to its Minneapolis location, Ontrack also operates data recovery labs in Los Angeles, Washington, D.C., Tokyo, London and Stuttgart.


ONTRACK® Lab NotesFlood Damage

Computer data storage media submerged in water suffers not as much from the water itself but from all of the impurities found in the water. If it is suspected that computer equipment has been contaminated with water, the data must be recovered in a clean room, where the contaminants can be removed by a data recovery professional in a particle-free environment. Once the media is completely cleaned, the data recovery process begins.

ONTRACK has assembled the following tips to assist in the recovery of water-damaged media:• Never assume that data is unrecoverable, no matter what it has been through.• Send the media to a professional data recovery facility as soon as possible.• Do not shake the media or, in the case of hard disk drives, remove the cover of the assembly.• Do not attempt to dry water-damaged media by opening it or exposing it to heat. • Do not attempt to freeze dry media.• Do not attempt to operate visibly damaged media. Caution: Waiting for the media to dry out and then operating it on your own is the worst thing you could do.• Do not attempt to clean the media yourself without using proper solutions applied in a clean room environment. Contaminated media requires immediate and thorough cleaning. In fact, ONTRACK prefers to receive media in its clean room before it has had the chance to dry out.• Do not attempt to recover data with commonly available software utility programs.• Hard drives flooded in salt water require special treatment. Because data can be damaged quicker due to salt oxidizing on the media, the drive should be express-shipped in an airtight container to a professional data recovery facility. To reduce the risk of further damage, drives can be “bathed” in distilled or fresh water, although they should not be agitated.

Contact ONTRACK at:1-800-872-2599 or

Media Contact:

Ben Blomberg, 952-516-3617,