Try our new free evaluation service for single drives:
Free evaluation in only 4 hours!

Proven success

We have performed over 500,000 successful data recoveries.

Our specialists will exhaust all options to recover data. Backed by the world’s largest R&D team, they have the knowledge and ability to create custom solutions for you.

We recover data from all types of storage media

If data can be stored on it, we can recover data from it.

Hard Drive SSD Server RAID Virtual Cloud Phones/Tablets Tape NAS SAN, DAS Laptop Desktop Apple

Simple 4-step process

Designed with you and your data in mind.

Your dedicated specialist will guide you every step of the way from your consultation, through the recovery process and until you can view your data again.

Consultation Evaluation Data Recovery Support

Try our Freeval service

Discover what is recoverable quickly, easily and without commitment

Send us your damaged storage media and receive a free evaluation report within four hours*

Freeval service

*For single hard drives < 6TB. Hard drives 6TB and over will be within 24 hours.

Single Hard drive Recovery

Our simple process quickly provides you with the information you need to make an informed decision about your recovery.

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Timing is critical

We understand data can be very time-sensitive and offer different service levels to meet our customer’s needs.

Standard

Freeval Analysis
Approximately 4 hours

Full Process
Average of 7 business days

Priority

Freeval Analysis
Approximately 4 hours

Full Process
Average of 3 business days

Emergency

Freeval Analysis
Approximately 4 hours

Full Process
Average of 24 hours...
We work around the clock (24/7) until complete


At each service level, our engineers analyze your media, determine the condition of the data and provide you with an option to receive an online report showing all recoverable files BEFORE you need to make decisions to proceed with our service. After your data is recovered, it's returned on the media of your choice (HDD, CD, DVD, tape, USB drive).

Our recovery services are tailored to your needs

If your storage has suffered physical damage, recovery in a Cleanroom environment is the only option. Other types of data loss scenarios have the option of fast and secure Remote Service or Onsite Recovery by our team of experts.

Speak with one of our specialist to see which option is right for you.

Cleanroom

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Remote Data Recovery

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On-site

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Know what can be recovered before paying for a full recovery

Our service allows you to know what you are paying for before you agree to and pay for a full recovery. Each evaluation includes an option to receive a Verifile™ Online Data Report which lists the recoverable files and the condition of each. If selected, this will be included with your final price quote so you can see exactly what you are paying for and make an educated decision.

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Your data is in safe hands

We respect personal and critical data. When you entrust your data to Ontrack, you can rest assured that we'll take every precaution to guard it like our own.

Ontrack is the global pioneer of data recovery, trusted by over 50,000 people and businesses in similar situations, including NASA, who trusted Ontrack to recover data from the Columbia Space Shuttle.

Track your recovery

Our customers have the ability to track their data every step of the way. Get updates 24 hours a day 7 days a week with our Ontrack® Online™ customer portal. You will receive a login once your contract has been accepted and your media is received in by us.

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Data is our passion and it shows

Our customers are passionate about their data and their recovery service. Their happiness is our greatest reward.

Start recovering your data!

Contact our team of experts. Ontrack accommodates everyone – from the largest government or enterprise organization to an individual who may have lost their digital photos and everyone in between.

Call us 855.558.3856 Request free online quote

Self-Assessment Tool

Answer a few simple questions about your situation and you will receive a comprehensive report detailing what to do and not to do after suffering a data loss.

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DIY software

If your storage device is working properly and without physical damage, do-it-yourself recovery is an option. Formatted drive? Deleted files? Software failure? Try our 'best in class' software.

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We're passionate about data

How to deal with legacy tapes effectively

The use of tape for long-term archiving is one of the most reliable. But, some companies face the prospect of not being able to access their tape-stored data due to them having removed their tape reading hardware. Read More

Frequently Asked Question

How much will it cost?

Does the size of the drive or amount of data on the drive determine the cost of recovering the data?
The cost of recovering data is not determined by the amount of data, but by what is involved in recovering the data. Often times a drive needs to be physically fixed or parts replaced in order to be able to make the drive functional again or to prevent any further physical damage that could make the drive unrecoverable.