We're focused on your success

We can help you recover data from common problems such as accidental deletion or formatted HDDs, plus more severe issues such as fire or flood damage.

All CCTV DVR recovery (and forensic analysis, where required) is performed by security-cleared Ontrack data recovery engineers.

Trust the CCTV DVR recovery experts

Ontrack is the world's leading data recovery company. Our team of R&D specialists has the knowledge and expertise to assist with any CCTV DVR data loss situation.

CCTV DVR recovery service options

Option A

Typical completion five business days from receipt of media.

HDD image capture and analysis of raw video data

All data stored on the hard drive(s) inside the CCTV DVR is forensically captured – a process known as hard drive imaging. If a hard drive is not operational and requires cleanroom engineering work, this will be quoted for upon evaluation.

Analysis of recovered hard drive images to identify raw video data format

After the data is captured, the image(s) are analysed to identify the raw video data format and where possible, identification of the date/time range of video recordings that exist within the hard drive data. If video of interest has been found, Stage 2 can be undertaken.

Option B

Typical completion 5-10 business days from receipt of an instruction to proceed.

Video extraction

Ontrack’s proprietary software is used to extract video from the hard drive image(s). CCTV DVRs typically use proprietary file systems and non-standard video compression.

Conversion of extracted video to a playable format

All recoverable video is converted to a playable format. Typically this can be played using Windows Media Player or similar software, however, if a specific software application is required to play the video, this will be provided along with full instructions. All video files returned are typically named with the date and time of the video footage within them and are separated by camera number. The files are returned on an encrypted USB hard drive.

We've seen it all

We recover inaccessible video from CCTV DVRs from a wide range of failures.

In one such case, Ontrack was engaged to recover video footage from a CCTV DVR that had been severely damaged in a fire on a garage forecourt. The hope was that this footage would vital contain information about the fire, including where and how it started and at what time, allowing for a further investigation to be carried out.

Successful recoveries from a wide range of DVR manufacturers




The Ontrack advantage

Solutions to suit your time frame

All types of CCTV DVR devices recovered

Full account management

Best-in-class CCTV DVR recovery services