What is the Ontrack Digital Care Plan?
The Ontrack Digital Care Plan (ODCP) is a unique, value-added service that allows you to provide easy, straightforward and fast support to your customers in the event of a data loss.
For a low annual fee, your customers can enroll in the ODCP, giving them access to data recovery services provided by Ontrack without ever having to pay a lump sum.
A cost-effective solution to data recovery, the ODCP covers all data loss scenarios, including:
- Misuse of the storage device
- Accidental deletion of files
- Formatting of storage media
- Software failure/bug
- Hardware failure
- Water damage
- Disk crash
- Mechanical shock or distortion
- Electrical failure or interference
The Value to Your Organization
The ODCP allows you to:
- Differentiate your organization in a hyper-competitive world with a unique added value differentiator.
- Save money and time with a smoother service process.
- Drive adoption of higher value support plans or extended terms.
- Add the missing part in your service portfolio.
- Build brand loyalty and increase revenue as customers enroll their devices.
- Raise your brand value by co-operating with a world leading company in its industry.
- Establish a secure global standard for data recovery for any user, member or customer.
- Automate the data recovery process through your platform using Ontrack’s API.
With a global footprint, including 22 laboratories and a fast growing number of drop-off sites, Ontrack makes it easy to meet your customer’s data recovery needs, no matter where they are.
The process is simple. When a customer experiences a data loss, they can submit their data recovery request through one of the following options:
- Through your organizations support technicians or service desk
- Through your support platform via Ontrack’s API
- Directly via Ontrack’s web forms
After the customer submits the request, it automatically sets a workflow in place, making it effortless for you.
The Finnish cybersecurity expert bundles Ontrack’s data recovery with its security software subscriptions, giving devices protection against online threats and accidental data loss. F-Secure has also included ODCP in its loyalty program.