What is the Ontrack Digital Care Plan?

The Ontrack Digital Care Plan (ODCP) is a unique, value-added service that allows you to provide easy, straightforward and fast support to your customers in the event of a data loss.

For a low annual fee, your customers can enroll in the ODCP, giving them access to data recovery services provided by Ontrack without ever having to pay a lump sum.

A cost-effective solution to data recovery, the ODCP covers all data loss scenarios, including:

 

  • Misuse of the storage device
  • Accidental deletion of files
  • Formatting of storage media
  • Virus/malware
  • Software failure/bug
  • Hardware failure
  • Water damage
  • Disk crash
  • Mechanical shock or distortion
  • Electrical failure or interference

The Value to Your Organization

Whether you are an equipment manufacturer, software editor, distributor or service provider, the ODCP allows your organization to reduce risk, increase customer loyalty, form secure global standards, and deliver a critical element of data protection in an increasingly digitized world.                                                    

 

The ODCP allows you to:

  • Differentiate your organization in a hyper-competitive world with a unique added value differentiator.
  • Save money and time with a smoother service process.
  • Drive adoption of higher value support plans or extended terms.
  • Add the missing part in your service portfolio.
  • Build brand loyalty and increase revenue as customers enroll their devices.
  • Raise your brand value by co-operating with a world leading company in its industry.
  • Establish a secure global standard for data recovery for any user, member or customer.
  • Automate the data recovery process through your platform using Ontrack’s API.

The Process

With a global footprint, including 22 laboratories and a fast growing number of drop-off sites, Ontrack makes it easy to meet your customer’s data recovery needs, no matter where they are.

The process is simple. When a customer experiences a data loss, they can submit their data recovery request through one of the following options:

  1. Through your organization's support technicians or service desk
  2. Through your support platform via Ontrack’s API
  3. Directly via Ontrack’s web forms

After the customer submits the request, it automatically sets a workflow in place, making it effortless for you.

Current Partners

The Finnish cybersecurity expert bundles Ontrack’s data recovery with its security software subscriptions, giving devices protection against online threats and accidental data loss. F-Secure has also included ODCP in its loyalty program.

nexetic added ODCP to their backup services
Nexetic is a Finnish based online backup service provider. Its target group is small to medium-sized businesses, and it distributes via ALSO. Nexetic wanted to differentiate itself from its competitors by adding ODCP to its online backup. It also creates data disaster recovery plans for SME’s who don’t have one established.
Mcare is a repair company with a focus on Apple devices. Mcare wanted to differentiate itself from AppleCare by bundling its offering with ODCP. It now offers a smooth and straightforward data recovery process to its corporate customers.

F9 Distribution wanted to differentiate itself from other global IT distributors. It bundled ODCP with a range of different devices.

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