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Ontrack and WD understand how important your data is. That's why we've teamed up to provide you the best protection you can get with the Data Recovery Protection Plan. Ontrack are a close partner of WD and are authorised to unseal hard disk drives for the purpose of data recovery - Ontrack Data Recovery will not void your WD warranty. Please contact us at +65 3158 5817 or email to work with a data recovery specialist if you have any queries.

Service Benefits:

  • Safe handling of your files with fast, secure and confidential data recovery.
  • Expert data recovery performed by experienced professionals in Singapore’s most advanced data recovery clean room environment.
  • 1 year complimentary data recovery service for external storage.*
  • 1 year complimentary data recovery service for internal storage.*
  • Customer will need to pay SGD50 for the return freight charges. The courier services will be handled thru DHL.

* Valid from date of invoice. See here for covered products sold thru authorised Indonesian distributors.

Ontrack are experts in data loss and have extensive expertise in all types of mechanical or software-related issues that result in the inaccessibility of your files on your hard drive.

This Service Includes:

  • One data recovery attempt for all types of hard drives for the following listed external and internal storage models sold thru authorised Indonesian distributors. This service is on a reasonable effort basis and does not guarantee the recovery of (all) data in all cases.
  • Access to a service portal to view the status of the data recovery process and the evaluation report.
  • The complimentary data recovery programme will be voided if there is a manufacturer's recall.
  • The internal drives are covered as a standalone function (RAID not covered).
  • Read full terms and conditions.
  • The estimated recovery turnaround time is 2-3 weeks subjective to RMA processing time and media damages.
  • Regardless of the recovery results, only the RMA drive will be returned to the customer. The original media will be returned to WD.
  • Please register within 30 days of purchase with legitimate computerized printed receipt to claim the complimentary data recovery coverage. Otherwise, the complimentary data recovery plan will not be honoured.

Product Registration to Activate Protection Plan

Congratulations on the purchase of your new WD Hard Drive! Simply fill in the form to start your complimentary data protection plan.

Fill out the registration form below to activate the Ontrack Data Recovery Protection Plan. Click Choose File to upload a scan or copy of your proof of purchase of your device.

(Please wait for a few seconds for the form to load fully. Sorry for the inconvenience.)

The Data Recovery Protection Plan coverage is limited to all types of hard drives for the following listed external and internal storage models sold thru authorised Singapore distributors.